Crane Worldwide Logistics logo

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $64,600.00 - $116,000.00
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Work Schedule

Standard Hours
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Benefits

Quarterly incentive plan
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Employee Referral Bonuses
Employee Recognition Program
paid volunteer time
Employee Discounts
Wellness incentives

Job Description

Crane is a recognized leader in logistics, specializing in providing comprehensive customs brokerage and freight forwarding services across the United States. Established to facilitate seamless import and export operations, Crane prides itself on exceptional service delivery, ensuring adherence to all regulatory guidelines and client-specific standards. The company’s reputation stems from its commitment to quality, accuracy, and operational excellence in the field of customs brokerage, making it a trusted partner for businesses navigating the complexities of international trade. As a dynamic and innovative operation at the forefront of the logistics sector, Crane offers employees opportunities for professional growth and development in... Show More

Job Requirements

  • Bachelor's degree preferred
  • Minimum ten years experience in US Customs Brokerage
  • Minimum five years managerial experience
  • Valid US Customs Brokerage License
  • Ability to communicate effectively both orally and in writing
  • Strong organizational and leadership skills
  • Proficient in Microsoft Office Suite 365
  • Ability to work under pressure and shift priorities
  • Ability to manage budgets and financial reporting
  • Availability for regular and punctual onsite attendance

Job Qualifications

  • Bachelor's Degree in International Business, Transportation, Finance or related discipline preferred
  • Minimum ten years industry-related experience in US Customs Brokerage
  • Minimum five years managerial experience required
  • Must have US Customs Brokerage License
  • Excellent oral and written communication skills
  • Excellent organizational and time management skills
  • Excellent management and leadership skills
  • Exceptional critical thinking and attention to detail
  • Proficient in any Customs Brokerage software system
  • Advanced knowledge in Microsoft Office Suite 365 products
  • Superior interpersonal skills
  • Proven ability to manage P&L and budget
  • Demonstrate subject matter expertise in US Customs entry processes

Job Duties

  • Directs brokerage operations to ensure that the brokerage staff executes customs entry services at or above the client's standards
  • Maximize profitability through superior client service, effective and prompt communications and follow-up on all pending matters with internal and external stakeholders
  • Effective and prompt communications and follow-up on all pending matters with Customs
  • Plan and monitor daily staffing schedules, and adjust accordingly to ensure adequate staffing levels that support operational demands and business objectives
  • Manage revenue and expenses to budget constraints
  • Responsible to train, develop and motivate employees to peak performance and growth in their knowledge and responsibilities
  • Ability to manage the financial aspects of the department including purchasing, budget preparation and review, financial reporting and monitoring expenses
  • Audit brokerage sites throughout the US in accordance with C-TPAT and Customs guidelines
  • Oversee and direct performance management of brokerage staff
  • Other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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