Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible working hours
Job Description
Ithaka Hospitality Partners is a distinguished hospitality management group dedicated to redefining the guest experience through innovative leadership and operational excellence. As a premier partner in the hospitality industry, Ithaka prides itself on creating long-term, strategic alliances that foster loyalty among guests, team members, investors, and owners alike. With a commitment to honesty, integrity, and uncompromising quality, Ithaka delivers tailored management solutions that support profitability while elevating service standards. Their expertise spans upscale hotel and restaurant operations, blending strong business acumen with a global understanding of hospitality trends. This combination enables Ithaka to maintain a clear vision and commitment to... Show More
Job Requirements
- Bachelor's degree in hospitality or related field preferred
- Minimum of 3 years senior leadership experience in hospitality
- Proven track record in upscale hotel and restaurant operations
- Strong knowledge of Forbes and AAA service standards
- Proficiency in operational software like Agilysys POS, ADP, Opera Cloud, and KYC Hotel Optimization
- Ability to lead and inspire diverse teams
- Excellent communication and problem-solving skills
- Flexibility to work nights, weekends, and holidays as needed
- Commitment to high standards of guest service and operational excellence
Job Qualifications
- A minimum of 3+ years in senior leadership roles within the hospitality industry
- Proven expertise in upscale hotel and restaurant operations with a focus on guest satisfaction and revenue optimization
- Bachelor's degree in hospitality or a related field is preferred
- Strong understanding of Forbes and AAA service standards
- Exceptional knowledge of operational software such as Agilysys Point of Sale, ADP, Opera Cloud, and KYC Hotel Optimization
Job Duties
- Provide executive oversight for all aspects of hotel operations, including Rooms and Food & Beverage departments
- Lead day-to-day operations with a hands-on approach, ensuring team performance meets and exceeds operational standards
- Serve as a role model for operational excellence, capable of stepping into key team roles as needed
- Champion the Ithaka culture, delivering exceptional guest interactions and ensuring the highest service standards
- Monitor and improve the guest journey across all touchpoints, from arrival to departure
- Address guest concerns promptly, providing thoughtful solutions and training teams on handling issues effectively
- Collaborate with Food & Beverage, Rooms and Housekeeping leadership to enhance service delivery, preventative maintenance, and quality improvements
- Actively respond to guest reviews on social media and satisfaction platforms to strengthen brand loyalty
- Foster a culture of continuous learning through structured training programs and development opportunities
- Conduct regular departmental meetings and daily huddles to ensure alignment on goals and priorities
- Hire, mentor, and support department leaders and team members, promoting a collaborative and high-performing work environment
- Implement company training systems alongside IHP's Director of Training & Development, leveraging tools like Schoox to ensure comprehensive onboarding and skill enhancement
- Analyze daily revenue and labor reports to ensure operational efficiency without compromising service quality
- Partner with revenue management, Department Heads, and the General Manager to forecast, budget, and achieve financial targets
- Oversee cost controls, including food, labor, and operating expenses, to maximize profitability
- Leverage data analytics to identify growth opportunities and refine operational strategies
- Collaborate with culinary and F&B leadership to develop seasonal menus and enhance guest offerings
- Lead pre-service briefings to communicate menu updates, special requests, and service expectations effectively
- Uphold stringent health and safety standards, achieving exemplary inspection scores
- Maintain a pristine operational environment by enforcing cleanliness and compliance with health codes
- Proactively manage preventative maintenance schedules for equipment and facilities
- Set and achieve performance goals using structured frameworks such as the 4 Disciplines of Execution (4DX)
- Adapt to evolving operational demands, including nights, weekends, and holidays, to meet business needs
- Provide guidance on specialized services such as coffee programs, banquets, and in-room dining enhancements
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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