Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Employee Discounts
Professional development opportunities
performance bonuses
Job Description
The hiring organization is a prominent sports and entertainment company responsible for managing operations across multiple facets including events, stadium maintenance, and merchandise sales. Their core mission is to offer exceptional experiences to fans, ensure operational excellence, and maximize revenue through strategic planning and execution. The company values professionalism, leadership, and innovation, aiming to provide seamless event execution and top-tier facility management that supports both community engagement and corporate objectives. This dynamic environment thrives on collaboration, adaptability, and continuous improvement, making it a leader in the sports and entertainment sector.
The role of Director of Operations is a senior leader... Show More
The role of Director of Operations is a senior leader... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- Minimum of 5 years in operations, event management, or facility management
- Proven experience in sports or entertainment operational roles preferred
- Strong leadership and staff management capabilities
- Experience working flexible and non-traditional hours
- Excellent communication and interpersonal skills
- Ability to manage multiple projects and vendors simultaneously
Job Qualifications
- 5+ years of experience in operations, events, facility management, or related fields (sports/entertainment strongly preferred)
- Demonstrated experience managing complex events and gameday operations
- Strong leadership skills with experience managing staff, vendors, and cross-functional teams
- Excellent organizational, communication, and problem-solving abilities
- Ability to work non-traditional hours, including nights, weekends, and holidays as required by event schedules
- Proven ability to balance operational discipline with fan-first creativity and innovation
Job Duties
- Lead all gameday operations to ensure a seamless, fan-focused matchday experience
- Oversee vendor management, including contracts, onboarding, performance, and relationships
- Manage EPI (Event Production & Infrastructure) planning and execution
- Hire, train, and schedule all gameday operational staff, ensuring appropriate staffing levels and quality service delivery
- Optimize stadium setup and operational flow to drive revenue, efficiency, and fan satisfaction
- Oversee execution of hospitality servicing, including suites, decks, and group activations
- Lead planning, coordination, and execution of all events hosted at the stadium outside of matchdays
- Manage operational support for external events offsite that are sales related, community engagement focused, or awareness-driven
- Work cross-functionally with Sales, Marketing, and Partnerships teams to support event goals and deliver high-quality experiences
- Oversee all year-round stadium maintenance, cleanliness, and facility readiness
- Ensure the stadium meets professional standards for safety, compliance, accessibility, and operational functionality
- Manage relationships with contractors and facility vendors
- Develop and execute maintenance schedules, inspections, and upgrades
- Implement operational systems that enhance efficiency and the overall guest and staff environment
- Oversee all retail merchandise operations, both online and in-stadium
- Manage inventory control, forecasting, receiving, and reporting to ensure product availability and minimize shrink
- Lead order fulfillment processes for accuracy and efficiency
- Ensure the in-stadium team shop is fully staffed, properly merchandised, and operating smoothly
- Work with the merchandise vendor or internal merch team on product planning, restocking cadence, and visual presentation
- Develop and track operational budgets for all areas of responsibility
- Establish and refine operational processes to enhance efficiency and consistency
- Collaborate cross-departmentally to support organizational initiatives, major events, and strategic goals
- Maintain high standards of professionalism, leadership, and communication across all internal and external stakeholders
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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