Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $73,700.00 - $132,200.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Surety Hotel, a distinguished establishment under the Aparium Hospitality portfolio, stands as a unique blend of a restaurant and hotel experience situated in the heart of Des Moines. Aparium Hospitality Services is celebrated for its dedication to crafting spaces that are both local in spirit and elevated in design, fostering a heartfelt and intentional hospitality ethos. The Surety Hotel embodies these principles by offering an environment that feels simultaneously like a neighborhood gathering place and refined destination, where every sensory detail—from the culinary offerings to the guest services—is meticulously curated to create memorable and authentic experiences. As part of Aparium’s... Show More
Job Requirements
- A foundation built in food & beverage operations with deep understanding of culinary and service experiences
- Proven success leading multi-outlet hotel or independent restaurant operations with at least five years of progressive leadership experience
- Ability to balance strategy and execution including leading executive meetings and on-floor leadership
- Strong financial acumen with experience managing budgets P&Ls and cost controls
- Exceptional interpersonal and communication skills with a focus on empathy and accountability
- Experience in team development through mentorship recognition and honest feedback
- Appreciation for Des Moines culture creativity and resilience and passion for creating local experiences
- Flexibility to work weekends holidays and long days inherent to hospitality operations
- Humble confidence and curiosity with ongoing commitment to learning and improvement
Job Qualifications
- Strong leadership experience in multi-outlet hotel or independent restaurant operations
- Proven success in lifestyle boutique or design-forward hospitality with at least five years of progressive management experience
- Deep knowledge of food and beverage operations with an understanding of culinary and service experiences
- Exceptional interpersonal and communication skills fostering trust collaboration empathy and accountability
- Demonstrated ability to mentor and develop teams through recognition and honest feedback
- Solid financial acumen including budget management P&L oversight and cost control
- Ability to interpret data and KPIs to drive operational and guest experience improvements
- Experience collaborating with culinary and operational teams to align service and brand expression
- Commitment to diversity equity and inclusion and creating an inclusive workplace culture
- Passion for hospitality and connection to local culture and community
Job Duties
- Oversee the daily rhythm of Surety Hotel ensuring every department operates with precision pride and purpose
- Partner closely with the General Manager to craft and execute operational strategies balancing guest satisfaction team engagement and financial performance
- Lead and mentor department heads across Food & Beverage Front Office Housekeeping Engineering and Events creating a culture of accountability collaboration and creativity
- Work side by side with the Executive Chef to elevate culinary and beverage programming ensuring every outlet reflects the hotel's soul and Surety's unique sense of place
- Champion excellence in service by being a visible presence across the property joining pre-shifts walking the floor engaging guests and supporting your team
- Ensure operational efficiency and fiscal responsibility through careful management of labor costs and budgets driving profitability without compromising quality or culture
- Collaborate with the Sales & Events teams to deliver seamless group catering and banquet experiences that feel personal polished and true to Aparium's hospitality
- Partner with People + Culture to attract train and retain exceptional talent building a team that embodies curiosity pride and authentic hospitality
- Uphold the highest standards of cleanliness safety and facility care ensuring every space reflects the attention and integrity of the brand
- Monitor key performance indicators (KPIs) including guest satisfaction profitability and employee engagement using data to inform decisions and storytelling to inspire results
- Foster open communication across all levels of operation ensuring your team feels heard supported and connected to the hotel mission
- Contribute as a core member of the Executive Committee helping to shape strategic direction strengthen culture and drive continued innovation
- Protect and evolve the guest experience championing thoughtful unscripted service that feels uniquely personal inherently local and unmistakably Aparium
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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