Compass Group

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $73,300.00 - $131,600.00
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Work Schedule

Standard Hours
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Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability insurance
Retirement Plan
flexible time off plan
Paid parental leave
holiday time off
Personal Leave
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
Flexible Spending Accounts (FSAs)

Job Description

Levy is a pioneering leader in the sports and entertainment hospitality industry, recognized for setting new standards and redefining the experience for guests worldwide. With a diverse portfolio that includes award-winning restaurants, iconic sports arenas, entertainment venues, zoos, cultural institutions, theaters, and convention centers, Levy consistently delivers exceptional service and innovation. The company has earned accolades such as being named one of the 10 most innovative companies in sports by Fast Company magazine and ranking among the top three Best Employers for Diversity in America by Forbes. Levy's hospitality expertise is also showcased at prominent events including the Super Bowl,... Show More

Job Requirements

  • 5+ leadership experience in hospitality or retail
  • Bachelor's degree in hospitality management preferred
  • High level of computer literacy
  • Understanding of financial concepts
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills

Job Qualifications

  • 5+ leadership experience in hospitality or retail
  • Bachelor's degree in hospitality management preferred
  • High level of computer literacy
  • Understanding of financial concepts
  • Passion for hospitality, food, and retail
  • Excellent interpersonal and stakeholder management skills

Job Duties

  • Proactively coaching and motivating team members to deliver their best
  • Identifying opportunities and driving continual improvement in our location operations
  • Building a strong partnership with location partners
  • Working with regional and Home Office leadership to drive innovation and best practices at the location
  • Delivering against our financial goals and budgets
  • Coaching the operations management team
  • Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
  • Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
  • Reviewing financial reports and developing action plans to best achieve business goals
  • Leading the continual development of the location's food story and guest experience
  • Completing team member performance reviews including career development planning and compensation reviews
  • Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
  • Reviewing and processing any expense reports submitted by team members in Concur
  • Interviewing applicants interested in roles requiring hiring consideration and approval
  • Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
  • Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
  • Coaching team members for optimal performance and engagement
  • Conducting manager meetings to engage, inform and build alignment
  • Conducting event walks interacting with team members, guests, partners and VIPs
  • Identifying and planning for management support needs when the business will exceed the location's current resources
  • Managing team recognition program 'Levy Legends' by leadership promotion and participation
  • Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
  • Completing corrective action, where necessary, to hold team members accountable and improve future performance
  • Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders
  • Closing/Signoff Payroll on a bi-weekly basis for team members
  • Ensuring all financial reporting is completed in a timely and accurate manner
  • Driving shrinkage prevention efforts to minimize financial risk to the business
  • Leading continual operational improvement planning
  • Participating in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
  • Planning budget and P&L management to support optimal financial achievement
  • Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
  • Acting as the figurehead at the location for Levy's Work of Change initiative - build a diverse and inclusive team who represent the community the location serves
  • Other duties as assigned

Job Qualifications

Experience

Expert Level (7+ years)

Job Location