Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $116,900.00 - $135,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
Andaz West Hollywood is a luxury lifestyle hotel known for its vibrant, creative, and personalized guest experiences. Located in one of the most dynamic neighborhoods in Los Angeles, this property is a part of the prestigious Hyatt brand, which is globally recognized for delivering exceptional hospitality standards, innovative service, and an elevated guest experience. As a luxury hotel, Andaz West Hollywood combines sophisticated design, cutting-edge amenities, and a culture that inspires both guests and employees alike. The hotel is committed to maintaining its position as an industry leader by fostering a collaborative and dynamic work environment that encourages creativity, accountability,... Show More
Job Requirements
- Minimum 5-7 years of leadership experience in luxury or upper-upscale hotels
- Proven operational leadership in Food & Beverage and Rooms divisions
- Strong communication and interpersonal skills
- Ability to manage budgets and forecast financial performance
- Experience leading large, multi-departmental teams
- Commitment to maintaining Hyatt brand standards and high guest satisfaction
- Ability to foster a positive and empowering work culture
Job Qualifications
- Strong, hands-on experience in both Food & Beverage and Rooms Operations
- Minimum 5-7 years of leadership experience in luxury or upper-upscale hotels
- Demonstrated success leading large teams across multiple departments
- Experience in guest experience management, service recovery, and brand standards
Job Duties
- Provide strategic leadership for the Rooms and Food & Beverage divisions, ensuring smooth daily operations and strong interdepartmental communication
- Maintain the highest levels of guest satisfaction by monitoring service quality, reviewing guest feedback, and implementing action plans where needed
- Collaborate with department leaders (Front Office, Housekeeping, Food & Beverage, Culinary) to achieve operational goals and ensure consistency across all guest touchpoints
- Lead and support teams through coaching, training, and performance development
- foster a culture of empowerment, accountability, and creativity
- Manage operational budgets, labor productivity, cost controls, and forecast accuracy for Rooms and F&B
- Champion brand standards, safety protocols, and service culture across the property
- Partner with Sales, Events, and Marketing to enhance programming, guest experiences, and revenue opportunities
- Drive operational initiatives, renovation projects, product enhancements, and continuous improvement efforts
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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