Papa John's

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $120,000.00
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
Health and wellness benefits
PTO
Holiday pay

Job Description

Papa John's is a renowned global pizza delivery and take-out restaurant chain that has consistently delivered quality and value to its customers since its inception. Known for its commitment to using high-quality ingredients and a customer-first approach, Papa John's has grown to become a trusted brand, operating numerous locations worldwide. The company prides itself on fostering a culture that values its employees as the core ingredient to its success, promoting teamwork, innovation, and operational excellence across all levels of the organization.

As a full-time Director of Operations at Papa John's, you will play a pivotal role in leading and... Show More

Job Requirements

  • High school diploma or equivalent
  • 3-5 years of multi-unit restaurant leadership experience
  • Proven ability to manage operational and financial aspects of multiple restaurant locations
  • Strong leadership and team development skills
  • Excellent communication and interpersonal skills
  • Willingness to travel as required
  • Ability to ensure compliance with health safety and company policies

Job Qualifications

  • 3-5 years of multi-unit restaurant leadership experience preferably within QSR or pizza delivery concepts
  • Deep knowledge of restaurant operations guest experience and team development
  • Strong business acumen with hands-on experience managing P&Ls budgets and KPIs
  • Excellent communication interpersonal and conflict resolution skills
  • Passion for hospitality team development and operational excellence
  • Flexibility to travel regularly between store locations in the region

Job Duties

  • Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants ensuring consistent execution of brand standards processes and company goals
  • Lead coach and develop General Managers and their teams building a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
  • Champion a guest-first culture monitoring customer satisfaction metrics and implementing improvements to enhance service and delivery experiences
  • Drive profitability through effective P&L management budgeting labor control and food cost management identifying and acting on opportunities to increase revenue and control costs
  • Ensure all restaurants operate in compliance with Papa John's standards health and safety regulations and local state and federal laws
  • Monitor and optimize restaurant performance through data-driven analysis store visits and regular check-ins addressing underperformance with proactive action plans
  • Collaborate with marketing HR training and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location