Papa John's

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $120,000.00
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
health benefits
wellness benefits
Paid Time Off
Holiday pay

Job Description

Papa John's is a leading American pizza restaurant franchise known for its commitment to quality ingredients and excellent customer service. Established in 1984, Papa John's has grown into a global brand with thousands of locations worldwide. The company prides itself on delivering delicious, high-quality pizzas made from fresh, never frozen, dough and high-quality toppings. Papa John's emphasizes a people-first culture, encouraging its team members to work collaboratively and provide superior guest experiences.

Papa John's is currently seeking a dynamic and results-driven Director of Operations to oversee a regional group of fewer than 10 restaurants. This leadership role is pivota... Show More

Job Requirements

  • High school diploma or equivalent
  • 3-5 years of multi-unit restaurant leadership experience
  • Strong knowledge of restaurant operations and customer service
  • Proven ability to manage budgets and financial reports
  • Excellent leadership and coaching skills
  • Ability to travel regularly between store locations
  • Strong communication and interpersonal skills

Job Qualifications

  • 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts
  • Deep knowledge of restaurant operations, guest experience, and team development
  • Strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs
  • Excellent communication, interpersonal, and conflict resolution skills
  • Passion for hospitality, team development, and operational excellence
  • Flexibility to travel regularly between store locations in the region

Job Duties

  • Provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals
  • Lead, coach, and develop General Managers and their teams
  • Champion a guest-first culture by monitoring customer satisfaction and implementing improvements
  • Drive profitability through effective P&L management, budgeting, labor control, and food cost management
  • Ensure compliance with health and safety regulations as well as local, state, and federal laws
  • Monitor and optimize restaurant performance through data analysis, store visits, and regular check-ins
  • Collaborate with marketing, HR, training, and supply chain teams to support local initiatives and corporate program rollouts

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location