Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $115,000.00 - $125,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
performance bonuses
Job Description
Arlo Hotels is an independent lifestyle hotel brand known for its unique and modern hospitality experience, catering to travelers seeking authentic local culture combined with high-quality service and accommodations. Established as a leader in the boutique hotel sector, Arlo Hotels emphasizes vibrant designs, community engagement, and personalized guest experiences that redefine urban hospitality. With a commitment to sustainable practices and inclusivity, Arlo Hotels offers guests a comfortable yet adventurous stay that resonates with contemporary travelers worldwide. Operating in dynamic city locations, the hotel chain enhances guest satisfaction by blending innovation with warmth in all its services and amenities.
Currently... Show More
Currently... Show More
Job Requirements
- Minimum of 3-5 years previous Director of Rooms, Director of Operations and/or Assistant General Manager experience in a hotel environment
- Direct experience in multiple hotel operational departments including Front Office, Guest Services, Housekeeping, Security/Loss Prevention and/or Engineering and/or Food and Beverage
- Proven ability to design and implement high guest and employee satisfaction service standards and procedures
- Experience managing third party or leased space arrangements such as food and beverage, valet or security
- Strong financial skills with ability to partner with departments to drive revenue and manage expenses
- Proven professional and tactful communication skills with guests and employees
- Must obtain Fire Safety Director license within 6-9 months after employment commences
Job Qualifications
- Minimum of 3-5 years experience as Director of Rooms, Director of Operations or Assistant General Manager in a hotel environment
- Intensive operational experience in Front Office, Guest Services, Housekeeping, Security/Loss Prevention, Engineering and/or Food and Beverage
- Proven track record of designing and implementing service standards and procedures resulting in high guest and employee satisfaction
- Experience managing third party or leased space arrangements such as food and beverage, valet or security
- Strong financial acumen with ability to collaborate across departments to drive revenue and control expenses
- Excellent communication and leadership skills
- Ability to think clearly under pressure
- Skilled negotiator creating win-win outcomes
- Proactive self-starter capable of working independently and as part of a team
Job Duties
- Treat guests with courtesy and respect in a variety of situations
- Display honesty and integrity
- Conduct pre-shift meetings
- Communicate effectively to staff using development reviews, training, departmental orientation and monthly departmental meetings
- Motivate and develop team members
- Create preventive maintenance programs for consistency of the product
- Ensure updated safe work environment
- Oversee and direct daily operations for Front Office, Maintenance, Housekeeping, and Security departments
- Coordinate daily with Food and Beverage Managers to ensure seamless service delivery
- Direct, implement and maintain a service and management philosophy serving as a departmental standard
- Design and implement training to exceed operational standards
- Develop and implement strategies with General Manager to maximize revenue and manage costs
- Assist General Manager in budget development and maintenance
- Develop performance of departmental managers and supervisors
- Lead and maintain Arlo team member culture through engagement and training
- Assist in Safety Committee initiatives and Security provisions
- Protect and enhance hotel assets through maintenance, security and housekeeping programs and capital budgeting process
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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