Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $63,700.00 - $114,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee discount
Professional development opportunities
performance bonuses
Job Description
The company is a leading player in the quick service restaurant (QSR) industry, committed to delivering exceptional dining experiences through high-quality food and outstanding customer service. This established restaurant brand has built a reputation for operational excellence, innovation, and a strong dedication to both guests and employees. With a focus on growth and maintaining brand standards across multiple locations, the company is seeking a Director of Operations to take a pivotal leadership role in overseeing multiple restaurants and driving overall business success. The company operates with a dynamic and performance-oriented culture designed to foster team collaboration, customer satisfaction, and financial... Show More
Job Requirements
- Proven experience managing multiple above store leaders to meet restaurant standards and targets
- Good communication skills and strong interpersonal and conflict resolution skills
- Proficient business math and accounting skills
- Can make strong analytical decisions
- Proficient computer literacy
- College or university degree preferred
- Three to five years of successful high sales volume operational management experience in the quick service restaurant industry
- Demonstrated track record of workplace achievement in selection, coaching, and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance, and employee satisfaction
- Operates with integrity and confidentiality
- Must be able to analyze general ledger documents
- Must be able to prepare weekly rack and stack reports based on prior week profitability data
- Must be able to analyze P&L profitability and create summary reports
- Must be able to analyze sales and transaction trends to develop local store marketing strategies
- Must be able to implement company vision consistently
- Must be able to create bonus programs to motivate team members
- Must be able to create and implement successful delivery driver programs
- Must be able to use EXCEL
- Must have 10 years experience at multi-unit level
Job Qualifications
- College or university degree preferred
- Three to five years of successful high sales volume operational management experience in the quick service restaurant industry
- Proven experience managing multiple above store leaders to meet restaurant standards and targets
- Demonstrated track record in selection, coaching, and development of managerial employees
- Ability to drive customer satisfaction, financial performance, and employee engagement
- Proficient business math and accounting skills
- Strong analytical decision-making skills
- Excellent communication and interpersonal skills
- Proficient computer literacy including EXCEL
- Knowledge of local store marketing techniques and sales building
- Ability to make tough decisions in a fast-paced work environment
- Strong collaborative and team-building skills
- Experience in developing bonus programs and delivery driver staffing strategies
- Understanding of competitor activities and market trends
Job Duties
- Mentor each above store leader in the market and ensure customer satisfaction
- Ensure above store and store level leaders work the designated schedule prioritizing peak business hours
- Monitor orders and provide necessary training for forecasting and billing processes
- Deliver Restaurant Controllable Profit and achieve targeted flow-thru/EBITDA in each restaurant
- Analyze reports to identify opportunities for growth
- Increase sales over the previous year for each assigned unit
- Execute highest FSCC and HQSC standards as well as local health and safety compliance
- Manage repairs and maintenance issues and implement preventive maintenance processes
- Work a customer-based 50 hour plus work week and report directly to the CEO
- Operate hands-on to maximize P&L management, cash control, inventory, labor management, and financial reporting
- Communicate effectively to provide timely feedback at all organizational levels
- Conduct consistent visits and provide verbal and written feedback to leadership
- Develop action plans addressing B2B percentages, restaurant speed, delivery driver and staffing needs, and COGS concerns
- Plan and maintain effective restaurant management organizations to achieve sales, profitability, and customer satisfaction goals
- Motivate restaurant management to improve customer satisfaction and optimize performance
- Support above store leaders in talent development and performance improvement
- Hire, develop, and promote strong staffing bench and succession plans
- Ensure internal promotions and hiring processes are executed properly
- Take accountability for training and development of Area Coaches and General Managers
- Foster culture of recognition and celebrate team success
- Conduct new employee orientation and monitor training quality
- Ensure all Restaurant Managers are Gold Seal certified
- Ensure disciplinary processes and documentation are properly followed
- Enforce daily cash audits and loss prevention procedures
- Create and propose monthly contests to promote company goals
- Complete administrative duties timely and follow instructions
- Manage overall restaurant operations through site visits and report analysis
- Provide strategic guidance on operations, standards, marketing, and development
- Ensure accurate administrative and accounting duties
- Monitor capital expenditures
- Analyze systems for continual improvement
- Provide strategic direction for sales, promotions, and operations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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