Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee assistance program
Flexible Schedule
Professional development opportunities
Job Description
Our client is a distinguished hotel renowned for delivering exceptional hospitality experiences to guests from around the globe. As a leader in the hospitality industry, the hotel prides itself on superior guest services, luxurious accommodations, and a dynamic work environment that fosters growth and innovation among its employees. Committed to excellence and operational efficiency, the establishment focuses on creating memorable stays through meticulous attention to detail and outstanding customer care. The hotel operates within a competitive market, combining state-of-the-art technology and experienced professionals to uphold its reputation for quality and guest satisfaction.
The Director of Operations plays a pi... Show More
The Director of Operations plays a pi... Show More
Job Requirements
- Experience in hotel operations and accounting management
- Computer experience on a PMS system
- Working knowledge of manual front desk procedures
- Leadership experience in management role
- High work ethic, self-initiative, independent judgment
- Proven customer service and problem solving experience
- Regular attendance
- Proven experience in a high pressure, sometimes stressful environment
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
Job Qualifications
- Experience in hotel operations and accounting management
- Computer experience on a PMS system
- Working knowledge of manual front desk procedures
- Leadership experience in management role
- Proven customer service and problem solving experience
- High work ethic, self-initiative, independent judgment
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality
- Good communication skills, both written and verbal
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- Responsible for overall budget approval authority for operational departments
- Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact
- Ensure guest reservation policies, standards and procedures are met
- Ensure the effective resolution if any complaints, challenges occur
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- Understand and apply the applicable Franchise and management's Standard Operating Procedures
- Assist with Human Resource's functions including but not limited to employee relations, recruiting, on-boarding, counseling and compliance
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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