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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Highly Competitive Salary
Exceptional benefit plan
401K matching program
flexible scheduling
Travel Discounts
Job Description
The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the vibrant heart of downtown Tulsa. Connected to the Cox Business Convention Center via a convenient sky bridge, this hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space, and exceptional dining options. Managed by Crescent Hotels & Resorts, a team dedicated to delivering outstanding hospitality experiences, this establishment prides itself on its commitment to both guest satisfaction and associate well-being. Crescent Hotels & Resorts fosters a professional environment where associates are valued as the foundation of the company’s success, encouraging employees to... Show More
Job Requirements
- Must have 3-5 years’ of hotel leadership experience
- previous Hilton experience preferred
- passionate about creating a genuine customer experience while achieving revenue objectives
- self-starting personality with an even disposition
- can communicate well with guests
- must be willing to pitch-in and help co-workers with their job duties and be a team player
- can do, problem solver personality
- friendly disposition with a passion for hospitality
- team player who strives to support others and likes to win as a team
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- 3-5 years of hotel leadership experience
- experience with Hilton brand standards preferred
- strong financial and operational management skills
- excellent communication and interpersonal skills
- proven ability to lead and develop teams
- strong problem-solving and decision-making abilities
- customer service-oriented mindset
- ability to work under pressure and adapt to changing priorities
Job Duties
- Assist the operational and financial management of the property
- ensures that all brand standards are being maintained in each area of the property
- ensures all team members meet or exceed all brand requirements
- oversees the operation of all property departments
- promotes both Guarantee of Fair Treatment and Open Door policies
- ensures a viable key control program is in place
- maintains current licenses and permits as prescribed by local, state and federal agencies
- provides a safe working environment in compliance with OSHA/MSDS
- oversees all finance and accounting functions, including, but not limited to, accounts payable, accounts receivable, petty cash, payroll and ordering procedures, end of period, banking procedures
- review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- complies with all corporate accounting procedures
- performs required annual Quality audit with GM and RD
- supporting the management and development of departmental teams
- stays readily available/approachable for all employees
- leads by example demonstrating self-confidence, energy and enthusiasm
- assists/teaches team managers scheduling (using Scheduling Tool) against guest and hours/occupied room goals
- make sure that staffing levels are appropriate to exceed guest expectations
- sets clear performance expectations with department managers
- assists team supervisors with constructive coaching and counseling
- solicits feedback for continuous improvement
- managing the guest experience
- extends professionalism and courtesy to guests at all times
- motivates and encourages staff to solve guest and employee related concerns
- provides excellent customer service by being readily available/approachable for all guests
- takes proactive approaches when dealing with guest concerns
- assists employees in understanding guests ever-changing needs and expectations, and how to exceed them
- gain understanding of the location’s primary target customer and service expectations
- serves the customer by understanding their business, and business concerns, offering better business solutions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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