Chick-fil-A logo

Chick-fil-A

Director of Operations

Providence, RI, USA|Travel, Onsite

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $70,000.00 - $95,000.00
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

competitive base salary
performance bonuses
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Holidays
Free Meals
Leadership development
long-term growth opportunities

Job Description

Chick-fil-A at Patriot Place in Foxborough, MA, is set to become one of New England's busiest and most renowned Chick-fil-A locations. Situated near Gillette Stadium, this restaurant is poised to serve thousands of guests daily in a fast-paced, vibrant environment. The establishment prides itself on not just delivering top-quality food but also on fostering a culture rooted in exceptional hospitality and service. Chick-fil-A's mission to "win hearts every day" is at the core of its operations, aiming to create memorable experiences for every guest that walks through the doors. This particular location offers a unique blend of community engagement and... Show More

Job Requirements

  • Bachelor's degree in business, hospitality, or related field preferred
  • 3-5+ years of leadership experience with Chick-fil-A (high-volume preferred)
  • Proven success leading teams in fast-paced environments
  • Strong communication, organization, and servant leadership skills
  • Flexible schedule including nights, weekends, and event days
  • Willingness to travel to Chick-fil-A headquarters in Atlanta for training

Job Qualifications

  • 3-5+ years of leadership with Chick-fil-A (high-volume preferred)
  • Proven success leading teams in fast-paced environments
  • Strong communication, organization, and servant leadership skills
  • Flexible schedule including nights, weekends, and event days
  • Willingness to travel to Chick-fil-A headquarters in Atlanta for training
  • Bachelor's degree in business, hospitality, or related field preferred
  • 5+ years Chick-fil-A leadership experience preferred
  • Experience managing a high-sales volume environment preferred

Job Duties

  • Lead daily operations across front-of-house, back-of-house, drive-thru, catering, and mobile ordering
  • Ensure operational excellence during peak times and event days at Patriot Place
  • Recruit, train, and develop leaders and team members
  • Champion Chick-fil-A's "Second Mile Service" to deliver best-in-class hospitality
  • Manage labor planning, food safety, cleanliness, and guest satisfaction
  • Assist with budgeting, forecasting, and KPI tracking

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location