Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $77,000.00 - $80,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
Delta Hotels by Marriott Ontario Airport is the Inland Empire's newest premium full-service hotel, launched in September 2024. Located steps from Ontario International Airport, this modern establishment blends sleek, contemporary comfort with the vibrant energy of Southern California. The hotel caters to travelers seeking a seamless balance between relaxation and productivity, offering proximity to world-class shopping, entertainment, and outdoor adventure. The property is owned and operated by an independent franchisee, Hogan Hospitality Group, which solely manages all employment policies and practices. Joining the Delta Hotels team means becoming part of a dynamic, growing hospitality environment dedicated to delivering exceptional service... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5 years of experience in hotel operations management
- availability to work full time
- strong leadership and decision-making skills
- excellent organizational and multitasking abilities
- effective communication skills
- ability to maintain confidentiality
- proficiency in hotel management software
- willingness to participate in continuing education programs
- ability to work cohesively with diverse teams
- knowledge of local market and competitive landscape is beneficial
Job Qualifications
- Bachelor’s degree in hospitality management or related field preferred
- minimum 5 years of experience in hotel operations management
- strong leadership and team-building skills
- excellent communication and interpersonal abilities
- proven track record in guest service excellence
- proficiency in revenue management and budgeting
- knowledge of hotel management software and property management systems
- ability to handle multiple departments and functions efficiently
- commitment to uphold confidentiality and ethical standards
- experience with food and beverage operations is a plus
Job Duties
- Adhere to all hotel policies and procedures
- implement company policies and assist management with updating company policies
- adhere to and implement departmental policies and procedures for telephone, front desk, housekeeping, reservations, sundry shop and guest transportation
- be knowledgeable of information contained in circulated management reports and financial statements
- participate in career-oriented continuing education programs
- assure the maintenance of accurate, complete and thorough departmental files on topics such as vendors, equipment, supplies, forms, in accordance with company standards for file maintenance
- assure the maintenance of data relevant to forecasting hotel revenue and departmental expenses
- supervise the maintenance of records on hotel supplies so inventories are always maintained at a level to achieve guest satisfaction and efficient operations
- direct the revenue maximization activities of the front desk and reservations departments to achieve the maximum potential room revenue each day
- assure the maintenance of complete, organized and accurate files of past guest transactions, including folios, registration cards, credit-card vouchers, paid-out slips, government travel orders and other documents
- maintain departmental expenses within budget limitation, except as approved in advance by the general manager
- represent the hotel with enthusiasm, professionalism and businesslike appearance and demeanor to all hotel guests, clients, prospective clients, agents and the community
- be knowledgeable on all important hotel features, amenities and services for our hotel and competitors
- maintain good working relationships with all hotel employees
- be knowledgeable on hotel room rates and rate setting in all systems
- maintain the confidentiality of proprietary company information, including, but not limited to, hotel performance statistics, client agreements, prospective business, hotel financial information and employee personal and salary information throughout and after employment by the hotel
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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