Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Professional development opportunities
Job Description
Dolly Parton's SongTeller Hotel represents a remarkable new venture in the hospitality industry, brought to life by Herschend, a family-owned company with a rich legacy spanning 75 years. Known as the largest family-held themed attractions company, Herschend operates 49 immersive experiences worldwide, united by their mission to bring families closer together through memorable moments. This latest addition is a hotel featuring 245 rooms, two Food & Beverage entertainment venues, a market, and Dolly Parton's Museum, designed to deliver a unique and heartfelt guest experience that reflects the spirit and storytelling heritage of Dolly Parton.
The Director of Operations at D... Show More
The Director of Operations at D... Show More
Job Requirements
- 8+ years of hotel operations experience
- 3 years in senior hotel leadership role
- Experience with hotel pre-opening
- Proven ability to lead multi-departmental operations
- Strong financial acumen including budgeting and forecasting
- Proficiency with hotel operational and financial software
- Excellent leadership and communication skills
- Ability to work flexible hours including evenings weekends and holidays
- Commitment to fostering inclusive and guest-focused culture
Job Qualifications
- 8+ years of hotel operations with 3 years in senior hotel leadership role in upscale lifestyle or luxury hotel setting
- Hotel opening experience
- Proven track record of accomplishment and growth in hospitality operations
- Experience leading multi-departmental hotel operations
- Strong leadership skills problem solving team building communication and organizational skills
- Extensive knowledge of hotel systems including PMS POS financial and labor management software
- Strong understanding of budgeting forecasting and profit-and-loss analysis
- Proficient with Microsoft Office POS systems Micros Crunchtime food and beverage inventory management software Hotel Effectiveness labor management tools and ProfitSword
- Flexibility to work evenings weekends and holidays as needed
- A love for storytelling through the guest experience
- Strong communication and interpersonal skills
Job Duties
- Lead and oversee assigned hotel operations ensuring pre-opening readiness and operational excellence
- Manage pre-opening critical path process ensuring milestones are achieved on time and with attention to detail
- Develop and implement standard operating procedures training programs workflows staffing plans and operational systems
- Partner with property leaders to define and maintain the hotel’s service standards guest experience and operational culture
- Recruit mentor and inspire high-performing teams fostering a collaborative inclusive and guest-focused culture
- Lead and mentor operations leadership teams ensuring excellence in service quality guest and host satisfaction
- Drive a guest-centric environment ensuring every interaction event and service touchpoint delivers personalized experiences
- Empower the team to respond to guest feedback with grace and add extra sparkle
- Champion the SongTeller brand story in operational reality reflecting Dolly-inspired spirit
- Promote alignment and collaboration among departments for seamless integrated guest experience
- Leverage data analytics to identify trends enhance decision-making and drive continuous improvement
- Collaborate with sales and marketing teams on special events community initiatives and programming
- Attend and participate in weekly hotel revenue strategy meetings
- Prepare and execute annual business plans adhering to budget forecast and purchasing guidelines
- Oversee budgeting forecasting labor planning cost control and vendor relationships to meet financial KPIs
- Foster a culture of creativity and experimentation within the team
- Oversee scheduling shift planning and daily operations ensuring operational consistency and excellence
- Represent Dolly Parton’s SongTeller Hotel professionally in industry and community events
- Maintain awareness of industry trends guest preferences and competitor offerings
- Utilize operational systems such as Opera Hotel Effectiveness ProfitSword Microsoft Office Micros to optimize performance and transparency
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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