Director of Operations

Providence, RI, USA|Travel

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $75,000.00 - $120,000.00

Work Schedule

Flexible

Benefits

competitive salary

performance-based bonuses

Car allowance

Mileage reimbursement

health benefits

wellness benefits

Paid Time Off

Holiday pay

Job Description

Papa John's is a globally recognized pizza delivery and takeout restaurant chain known for its commitment to quality ingredients and excellent customer service. Established with the goal of providing delicious, fresh pizzas with superior taste, Papa John's has expanded to numerous locations worldwide, becoming a leader in the quick-service restaurant (QSR) industry. The company prides itself on its people-first culture, emphasizing team development, operational excellence, and customer satisfaction. With a strong brand presence, innovative marketing strategies, and a solid franchise network, Papa John's continues to grow and meet evolving consumer preferences in the food service sector.

Papa John's is curr... Show More

Job Requirements

High school diploma or equivalent
3-5 years of multi-unit restaurant leadership experience
Proven ability to manage P and L budgets and KPIs
Strong communication and interpersonal skills
Ability to travel regularly between store locations
Knowledge of health and safety regulations
Experience in coaching and developing teams

Job Qualifications

3-5 years of multi-unit restaurant leadership experience preferably within QSR or pizza delivery concepts
Deep knowledge of restaurant operations guest experience and team development
Strong business acumen with hands-on experience managing P and L budgets and KPIs
Excellent communication interpersonal and conflict resolution skills
Passion for hospitality team development and operational excellence
Flexibility to travel regularly between store locations in the region

Job Duties

Provide strategic oversight and operational leadership for a small portfolio of restaurants ensuring consistent execution of brand standards processes and company goals
Lead coach and develop General Managers and their teams building a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
Champion a guest-first culture monitoring customer satisfaction metrics and implementing improvements to enhance service and delivery experiences
Drive profitability through effective P and L management budgeting labor control and food cost management identifying and acting on opportunities to increase revenue and control costs
Ensure all restaurants operate in compliance with company standards health and safety regulations and local state and federal laws
Monitor and optimize restaurant performance through data-driven analysis store visits and regular check-ins addressing underperformance with proactive action plans
Collaborate with marketing HR training and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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