Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $105,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
Highgate is a prominent real estate investment and hospitality management company with a strong legacy in the hospitality industry. Managing over $15 billion in assets with a global portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate stands as a leader in the field. The company is known for its innovative approach over the past 30 years, excelling in managing every stage of the property lifecycle from development and planning to recapitalization and disposition. Highgate specializes in developing and managing a diverse array of lifestyle hotel brands, legacy brands, and independent hotels and... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 6 years progressive hotel industry experience
- Strong leadership and team development skills
- Excellent communication and interpersonal abilities
- Proven ability to manage financial operations and budgets
- Ability to work flexible hours including weekends and holidays
- Strong problem-solving and decision-making capabilities
- Knowledge of hotel management software and revenue management tools
- Commitment to maintaining high guest satisfaction standards
- Ability to train and develop staff effectively
- Experience managing multiple departments
- Ability to handle stressful situations calmly and professionally
- Must pass background and reference checks
- Availability to work in the Fisherman’s Wharf location
- Legal authorization to work in the country
Job Qualifications
- At least 6 years progressive experience in a hotel or related field
- Or a 4-year college degree with 4 to 5 years related experience
- Or a 2-year college degree with 5 to 6 years related experience
- Long hours sometimes required
- Light physical work exerting up to 20 pounds occasionally
- Maintain a warm and friendly demeanor
- Effective verbal and written communication skills
- Ability to listen understand and clarify concerns
- Ability to multitask and prioritize functions
- Attend all required hotel meetings and training
- Participate in M.O.D. coverage as required
- Maintain regular attendance per scheduling needs
- Maintain high personal appearance and grooming standards
- Comply with Highgate standards and regulations
- Identify problems and implement solutions
- Effective in handling and solving problems
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by management
Job Duties
- Focus on front office operation including training scheduling daily duties
- Tour the operating departments daily making adjustments via department heads
- Conduct weekly staff meetings with training sessions and sales operations reviews
- Meet all financial review dates and corporate directed programs
- Hold monthly financial review with all department managers and supervisors
- Ensure department heads maintain budgeted productivity and accounting procedures
- Develop managers for future advancement through training programs
- Participate in required M.O.D. coverage as scheduled
- Maintain contact with and monitor management trainees development
- Adhere to Highgate policies and train new managers
- Oversee and assist in the budget process
- Ensure training in service standards across departments
- Create a positive team-oriented guest-focused environment
- Inspect rooms regularly with housekeeping and engineering
- Ensure complete daily invoice processing via A/P
- Submit financial documents timely to Corporate Office
- Maintain cleanliness and maintenance through inspections
- Ensure staff are attentive friendly courteous and efficient
- Forecast financial position monthly including revenues and expenses
- Conduct management interviews and follow hiring procedures
- Interview final candidates for management positions
- Perform department manager performance appraisals
- Motivate coach counsel and discipline management personnel
- Perform other duties as requested by executives
- Ensure fair equitable treatment of all employees
- Meet clients on property to assist sales effort
- Greet guests during peak times in public areas
- Follow procedures for hotel safe security and audits
- Conduct monthly credit meetings and enforce credit policies
- Complete required corporate training and certification
- Ensure all scheduled meetings occur on property
- Supervise all F&B personnel
- Respond to guest complaints promptly
- Prepare and monitor F&B budget and forecast
- Monitor industry trends maintaining competitive operations
- Collaborate with Executive Committee on F&B issues
- Keep supervisor informed of all significant matters
- Coordinate all phases of F&B Loss Prevention
- Submit timely reports
- Conduct regular department meetings
- Monitor service and product quality
- Participate in menu planning and preparation
- Ensure timely purchase of F&B items within budget
- Oversee employee cafeteria operations
- Ensure compliance with liquor laws and health regulations
- Enforce departmental SOPs
- Train department heads on SOPs and technical tasks
- Attend or conduct training sessions
- Interview candidates for front-of-house F&B roles
- Attend required meetings including conventions
- Ensure overall guest satisfaction
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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