Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $95,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Hilton is a prestigious leader in the global hospitality industry, known for its legacy of quality, innovation, and exceptional guest service since its founding in 1919. The company operates a vast portfolio of properties worldwide, including luxurious full-service hotels, resorts, extended-stay suites, and mid-priced accommodations that cater to a variety of travelers. Hilton prides itself on delivering exceptional hospitality experiences and consistently exceeding guest expectations by focusing on core values such as hospitality, integrity, leadership, teamwork, ownership, and operating with urgency. The team members at Hilton play a crucial role in maintaining the company's esteemed reputation, ensuring that every guest... Show More
Job Requirements
- Bachelor's degree in hospitality management or related field preferred
- Minimum of 5 years experience in hotel or hospitality management
- Proven leadership skills with experience managing multiple departments
- Strong knowledge of guest services, housekeeping and rooms division operations
- Excellent communication and interpersonal skills
- Ability to work flexible hours including weekends and holidays
- Proficiency with hotel management software and financial reporting tools
Job Qualifications
- Thorough knowledge of guest services and housekeeping operations
- Excellent written, verbal and organizational skills
- Computer literacy and financial management skills
- Ability to resolve guest, supervisor and employee conflicts
- Ability to manage multiple tasks effectively
- Ability to listen effectively and communicate clearly with guests and coworkers
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers
- Hire, supervise, counsel, discipline and evaluate all guest services personnel
- Monitor all rooms related systems to ensure proper procedures are followed
- Communicate with guests and team members verbally and in writing to answer questions and resolve issues
- Manage executive office projects by directing staff and monitoring progress
- Interact positively with customers and resolve problems to their satisfaction
- Ensure guest reservation policies and housekeeping procedures are efficiently followed and any issues immediately resolved
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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