Papa John's

Director of Operations

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $120,000.00
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Work Schedule

Flexible
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
Health and wellness benefits
Paid Time Off
Holiday pay

Job Description

Papa John's is a renowned international pizza delivery and takeout restaurant chain known for its commitment to quality ingredients and excellent customer service. Established in 1984, Papa John's has grown into a prominent player in the quick-service restaurant (QSR) industry, with a strong presence across various regions. The company prides itself on its strong values of teamwork, operational excellence, and a people-first culture, making it a preferred employer and dining choice for many customers. With its robust franchise network, Papa John's continues to expand by delivering delicious pizzas and exceptional dining experiences to its customers. The company invests heavily in... Show More

Job Requirements

  • high school diploma or equivalent
  • 3-5 years of multi-unit restaurant leadership experience preferably in QSR or pizza delivery concepts
  • proven ability to manage P&L budgeting and operational metrics
  • strong leadership and team development skills
  • excellent communication and interpersonal abilities
  • willingness and flexibility to travel regularly between store locations

Job Qualifications

  • 3-5 years of multi-unit restaurant leadership experience preferably within QSR or pizza delivery concepts
  • deep knowledge of restaurant operations guest experience and team development
  • strong business acumen with hands-on experience managing P&Ls budgets and KPIs
  • excellent communication interpersonal and conflict resolution skills
  • passion for hospitality team development and operational excellence
  • flexibility to travel regularly between store locations in the region

Job Duties

  • provide strategic oversight and operational leadership for a portfolio of Papa John's restaurants ensuring consistent execution of brand standards processes and company goals
  • lead coach and develop General Managers and their teams building a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
  • champion a guest-first culture monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
  • drive profitability through effective P&L management budgeting labor control and food cost management identify and act on opportunities to increase revenue and control costs
  • ensure all restaurants operate in compliance with Papa John's standards health and safety regulations and local state and federal laws
  • monitor and optimize restaurant performance through data-driven analysis store visits and regular check-ins address underperformance with proactive action plans
  • collaborate with marketing HR training and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.