First Watch Restaurants

Director of Operations

Charlotte, NC, USA|Travel, Onsite

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Salary
Rate:
Range $73,400.00 - $131,700.00
clock

Work Schedule

Standard Hours
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
performance bonuses
Career Development

Job Description

First Watch is a leading and celebrated Daytime Dining restaurant concept known for its commitment to serving made-to-order breakfast, brunch, and lunch crafted from the freshest ingredients available. Established as a chef-driven brand, First Watch operates over 600 restaurants across 32 states, earning a reputation for quality, hospitality, and community involvement. The company is widely recognized in the industry, having received hundreds of local awards for "Best Breakfast" and "Best Brunch," along with national accolades such as being voted the #1 Best Breakfast by Newsweek's Readers' Choice Awards in 2025. Furthermore, First Watch was named the #1 Most Loved Workplace... Show More

Job Requirements

  • Bachelor's degree or equivalent
  • five to seven years of progressive leadership experience in multi-unit restaurant operations
  • proven leadership and team-building skills
  • passion for quality service
  • extensive industry knowledge
  • valid driver's license
  • ability to travel frequently within assigned market
  • ability to work under pressure in a fast-paced environment

Job Qualifications

  • Bachelor's degree or equivalent, preferably in food & beverage, business, marketing, or management
  • five to seven years of progressive leadership experience in multi-unit restaurant industry operations
  • proven track record of achieving results and building successful teams
  • passion for excellent service and quality
  • ability to partner and build relationships with leadership and integrity
  • extensive knowledge of industry principles, procedures, and best practices
  • ability to work well under pressure in a fast-paced environment
  • valid driver's license with ability to travel frequently within assigned market

Job Duties

  • Lead operational activities for multiple First Watch restaurants per company guidelines
  • train, coach, and develop general managers and operations managers through performance feedback and evaluations
  • follow up on training of MITs/CAFEs and hourly employees while collaborating with the Training General Manager
  • ensure compliance with First Watch management development programs for operations managers
  • implement effective manpower planning and recruitment of restaurant-level management
  • maintain a safe and harassment-free workplace in all restaurants
  • take swift and responsible action to resolve problems including staff performance and personality conflicts
  • develop area budget for approval and meet or exceed financial goals including capital investments and administrative expenses
  • promote First Watch brand outside the restaurant environment

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.