Marriott International, Inc logo

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $134,000.00 - $183,000.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid parental leave
educational assistance

Job Description

Seattle Marriott Bellevue is a distinguished part of the Marriott International hospitality family, situated conveniently in Bellevue, Washington. Marriott International is a global leader in the hospitality industry, renowned for its commitment to delivering exceptional guest experiences and fostering inclusive, diverse work environments. The Seattle Marriott Bellevue property exemplifies this mission by blending contemporary amenities with personalized service tailored to both business and leisure travelers. The hotel offers a range of guest services, including spacious accommodations, fitness and recreational facilities, dining experiences, and well-maintained event spaces, making it a preferred destination in the region. As a full-time management position, this... Show More

Job Requirements

  • education level of associate’s or bachelor’s degree in business administration, hotel and restaurant management, or related field
  • minimum of 2 to 4 years of relevant professional experience in guest services or hotel operations
  • strong leadership and decision-making skills
  • ability to develop and execute operational strategies
  • proficiency in financial analysis and budget management
  • excellent communication and team-building abilities
  • commitment to upholding brand service standards and guest satisfaction
  • flexibility to work full-time in a management role onsite at the Seattle Marriott Bellevue location

Job Qualifications

  • 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major with 4 years relevant experience
  • 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major with 2 years relevant experience
  • proven leadership skills in managing multiple hotel operations departments
  • strong financial acumen with experience in budgeting and expense control
  • excellent interpersonal and communication skills
  • ability to analyze guest service trends and implement improvement strategies
  • experience in employee development and performance management
  • commitment to delivering exceptional guest service aligned with brand standards

Job Duties

  • functions as the strategic business leader of the hotel operations
  • develops and implements departmental and property-wide strategies aligned with brand standards
  • manages front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance departments
  • monitors sales performance and financial results against budget
  • coaches and supports operations team to manage occupancy, wages, and controllable expenses
  • communicates departmental goals and fosters employee commitment to service excellence
  • reviews guest feedback and takes corrective actions to ensure satisfaction
  • handles guest complaints and maintains visibility to obtain direct customer feedback
  • facilitates employee communication, performance appraisals, and fair administration of policies
  • champions change initiatives and implements brand and regional business strategies

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location