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Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $82,300.00 - $147,600.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses

Job Description

First Watch is a leading daytime dining restaurant chain renowned for its commitment to serving made-to-order breakfast, brunch, and lunch using the freshest ingredients available. Founded on its "Follow the Sun" culinary philosophy, First Watch continuously rotates its chef-driven menu five times a year to highlight the freshest and highest-quality seasonal flavors. The menu features elevated executions of classic breakfast and brunch favorites, including unique offerings such as the Kale Tonic fresh juice, Lemon Ricotta Pancakes, Quinoa Power Bowl, and their signature Million Dollar Bacon. With over 600 restaurants across 32 states, First Watch has established itself as a top... Show More

Job Requirements

  • Bachelor's degree or equivalent
  • Five to seven years of progressive leadership experience in multi unit restaurant operations
  • Proven track record of successful team building and results achievement
  • Passion for excellent service and quality
  • Strong leadership and interpersonal skills
  • Knowledge of restaurant management principles and procedures
  • Ability to work under pressure in a dynamic environment
  • Valid driver's license
  • Willingness and ability to travel frequently within assigned market

Job Qualifications

  • Bachelor's degree or equivalent - concentration in food & beverage, business, marketing or management is preferred
  • Five to seven years of progressive leadership experience in multi unit restaurant industry operations
  • Proven track record of achieving results and building & maintaining successful teams
  • Passion for providing excellent service and quality
  • Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success
  • Extensive knowledge of the principles, procedures, and best practices in the industry
  • Ability to work well under pressure in a fast paced, dynamic environment
  • Valid driver's license and ability to travel frequently within assigned market

Job Duties

  • Leads operational activities for a group of First Watch restaurants by performing the following in accordance with company guidelines regarding management development, sales, and profitability, planning and customer and employee relations
  • Trains, coaches and develops General Managers and Operations Managers, through timely performance and observation feedback and evaluations
  • Follows up on training of MIT's/CAFE's and hourly employees
  • Works closely with the Training General Manager to monitor progress
  • Ensures development of Operations Managers within compliance of the FW management development programs
  • Through effective manpower planning executes the continuous development of the management team and ensures timely and cost effective recruitment of restaurant level management and their training within First Watch
  • Ensures the maintenance of a safe and harassment free workplace in all restaurants
  • Takes quick and responsible action in solving problems and able to uses reason when dealing with individual or staff performance based issues to include personality conflicts
  • Develops for prior approval and then meets or exceeds the area's budget, including capital investments, General and Administrative expenses
  • Promotes First Watch outside the restaurant

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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