Papa John's

Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $75,000.00 - $120,000.00
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Work Schedule

Flexible
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Benefits

competitive salary
performance-based bonuses
Car allowance
Mileage reimbursement
Health and wellness benefits
Paid Time Off
Holiday pay
Career growth opportunities

Job Description

Papa John's is a globally recognized pizza delivery and takeout restaurant chain known for its commitment to quality ingredients and exceptional customer service. Established with a clear vision to provide customers with the best tasting pizza experience, Papa John's has grown into one of the leading quick service restaurants (QSR) specializing in delivering fresh, delicious pizzas and related food products. The company prides itself on its innovative approach to business, integrating technology and data-driven strategies to ensure operational excellence and superior guest satisfaction. With a culture rooted in people-first leadership, Papa John's emphasizes the importance of team development and creating... Show More

Job Requirements

  • high school diploma or equivalent
  • 3-5 years of multi-unit restaurant leadership experience
  • proven ability to manage P&L, budgets, and operational KPIs
  • excellent leadership and team development skills
  • strong communication and interpersonal skills
  • availability to travel regionally on a regular basis
  • ability to implement and uphold health, safety, and compliance standards

Job Qualifications

  • 3-5 years of multi-unit restaurant leadership experience, preferably within QSR or pizza/delivery concepts
  • deep knowledge of restaurant operations, guest experience, and team development
  • strong business acumen with hands-on experience managing P&Ls, budgets, and KPIs
  • excellent communication, interpersonal, and conflict resolution skills
  • passion for hospitality, team development, and operational excellence
  • flexibility to travel regularly between store locations in the region

Job Duties

  • provide strategic oversight and operational leadership for a small portfolio of Papa John's restaurants, ensuring consistent execution of brand standards, processes, and company goals
  • lead, coach, and develop General Managers and their teams
  • build a strong leadership pipeline by mentoring high-potential talent and maintaining high team morale and engagement
  • champion a guest-first culture
  • monitor customer satisfaction metrics and implement improvements to enhance service and delivery experiences
  • drive profitability through effective P&L management, budgeting, labor control, and food cost management
  • identify and act on opportunities to increase revenue and control costs
  • ensure all restaurants operate in compliance with Papa John's standards, health and safety regulations, and local, state, and federal laws
  • monitor and optimize restaurant performance through data-driven analysis, store visits, and regular check-ins
  • address underperformance with proactive action plans
  • collaborate with marketing, HR, training, and supply chain teams to support local store initiatives and roll out corporate programs effectively at the store level

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,
please contact the employer.