Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $120,000.00 - $140,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
wellness programs
Job Description
Starwood Hotels is a distinguished luxury hotel brand management company founded in 2006 by Barry Sternlicht. As part of the global private investment firm Starwood Capital Group, Starwood Hotels has built a compelling reputation for delivering exceptional hospitality experiences steeped in elegance, innovation, and commitment to sustainability. The company’s mission-driven approach is centered around a true north purpose that shapes every aspect of its operations. Starwood Hotels emphasizes the importance of inspiring Team Members and Leaders who value collaboration, stellar service, respect for nature, and the creation of positive, healthy work environments. The brand’s core values foster a culture of... Show More
Job Requirements
- Minimum of 4 years of similar work experience in a luxury hotel environment
- Post-secondary diploma or degree would be a plus
- Excellent verbal and written communication skills
- Ability to lead and inspire teams
- Flexibility to meet the demands of a 24-hour operation
- Strong organizational and interpersonal skills
- Commitment to fostering a positive and inclusive work environment
Job Qualifications
- Minimum of 4 years of similar work experience in a luxury hotel environment
- Post-secondary diploma or degree considered a plus
- Expertise in hotel operations
- Proven track record in guest and team member engagement
- Demonstrated success in financial performance management
- Excellent verbal and written communication skills
- Strong leadership abilities with experience coaching and mentoring teams
- Ability to work flexibly in a 24-hour operation environment
Job Duties
- Develop and communicate a hotel operations strategy that is aligned with the company and brand and lead in its execution
- Establish goals to optimize performance and hold the operational leadership team accountable for desired outcomes
- Provide inspirational leadership to enliven the Hotels Vision, Mission and Compass
- deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change
- Identify the developmental needs of others and provide opportunities for growth and development to maximize talent
- Develop the hotel operational budget and monitor financial performance to ensure goals are met or exceeded and opportunities are identified and addressed
- Ensure proper controls are in place and policies are established and followed by all team members
- Establish and maintain open, collaborative relationships and ensure direct reports do the same
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings)
- Recruit and select talented leaders and team members who will enhance the Hotels culture and demonstrate functional expertise
- ensuring staffing levels are appropriate to meet business demands
- Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance
- Utilize interpersonal and communication skills to lead, influence and inspire others
- advocate sound business decisions
- demonstrate honesty and integrity
- lead by example
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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