Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $105,000.00 - $144,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Retirement Plan
Employee Discounts
Professional development opportunities
Job Description
Marriott International is a globally recognized leader in the hospitality industry, renowned for delivering exceptional guest experiences and setting the standard for luxury, comfort, and innovation in hotel operations. Within its prestigious portfolio is W Hotels, a brand known for its vibrant and contemporary approach to luxury, embracing a culture that ignites curiosity and expands the worlds of its guests. The W Dallas, located in Dallas, Texas, is part of this innovative brand family, offering a dynamic environment where originality and forward-thinking service define the guest experience. This establishment commits itself to fostering an inclusive workplace where diverse backgrounds and... Show More
Job Requirements
- 2-year degree from an accredited university in business administration, hotel and restaurant management, or related major
- 4 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- OR 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major
- 2 years experience in guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area
- full time availability
- management position experience
- ability to work onsite at W Dallas location
- effective communication skills
- strong leadership capability
- commitment to brand standards and guest satisfaction
Job Qualifications
- 2-year degree in business administration, hotel and restaurant management, or related major with 4 years of relevant professional experience
- 4-year bachelor’s degree in business administration, hotel and restaurant management, or related major with 2 years of relevant professional experience
- ability to develop and execute operational strategies
- experience managing multiple hotel departments
- strong leadership and communication skills
- proficiency in analyzing financial performance and managing budgets
- skilled in handling guest relations and improving customer satisfaction
- knowledge of human resources management and performance evaluation
- capability of fostering a positive work environment and team motivation
Job Duties
- function as the strategic business leader of hotel operations including front office, recreation/health club, housekeeping, food and beverage/culinary, and engineering/maintenance
- develop and implement departmental strategies aligned with brand service strategy and initiatives
- ensure hotel operations meet brand standards and customer needs
- focus on growing revenues and maximizing financial performance
- develop positive owner relations
- analyze service issues and identify trends
- make and execute decisions to achieve operational goals
- collaborate with management team to align operational strategy with brand business strategy
- monitor sales performance against budget
- review financial statements for performance analysis
- coach operations team on occupancy, rates, wages and controllable expenses
- review wage progress and hold team accountable
- champion brand’s service vision and ensure leadership alignment
- develop systems for employee understanding of guest satisfaction
- communicate clear messages regarding departmental goals
- review guest feedback and ensure corrective actions
- handle guest problems and complaints
- maintain visibility to obtain customer feedback
- create atmosphere exceeding guest expectations in rooms and food and beverage areas
- facilitate creative HR solutions to improve guest satisfaction
- ensure fair and equitable treatment of employees
- maintain ongoing employee communication
- foster employee commitment to excellent service
- incorporate guest satisfaction in staff meetings
- set performance goals and hold staff accountable
- solicit employee feedback and address concerns
- administer property policies consistently
- conduct annual performance appraisals
- champion change and implement business initiatives
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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