Director of Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $93,283.00 - $116,603.00
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Work Schedule

Flexible
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401(k) with Company Match
Tuition Assistance
discounted room rates
Training and development opportunities
career advancement

Job Description

Concord Hospitality is a distinguished leader in the hospitality industry, widely recognized for its commitment to delivering exceptional guest experiences across its portfolio of hotels. Founded with a clear mission to provide quality accommodations paired with excellent customer service, Concord Hospitality has grown to become a trusted name in hotel management and operations. With properties spanning various markets throughout North America, the company continues to prioritize innovation, community engagement, and profitability, while fostering a culture of fun and integrity.

As a fast-growing hospitality company, Concord Hospitality places great emphasis on investing in its associates by providing ample training and development ... Show More

Job Requirements

  • Education in hospitality management or related field preferred
  • Minimum of 5 years experience in hotel operations or leadership roles
  • Ability to work flexible hours including weekends and holidays
  • Strong communication and interpersonal skills
  • Proficiency in managing compliance with licensing, permits, OSHA, MSDS, and accounting procedures
  • Demonstrated leadership and team-building capabilities
  • Commitment to uphold Concord Hospitality's core values and service standards

Job Qualifications

  • Proven experience in hotel operations leadership, preferably in a multi-department capacity
  • Strong knowledge of brand standards, hospitality service, and regulatory compliance
  • Demonstrated ability to lead, mentor, and inspire a diverse team
  • Skilled in problem-solving, guest recovery, and staff development
  • Flexible, hands-on leadership approach with a strong focus on achieving results

Job Duties

  • Ensure consistent compliance with brand standards across all departments and daily operations
  • Support and supervise front desk, food & beverage, and other operational areas as needed
  • Maintain adherence to licensing, permits, OSHA, MSDS, and corporate accounting procedures
  • Oversee bar, restaurant, and banquet operations, driving quality service and operational efficiency
  • Assist in recruiting, training, and onboarding new associates while ensuring adequate staffing levels
  • Provide leadership, coaching, and counseling to department managers and supervisors to foster a motivated and productive team
  • Monitor guest satisfaction metrics and develop actionable strategies to continuously enhance the guest experience
  • Maintain accurate inventory control and manage supply availability to support smooth operations

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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