Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Competitive wages
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401K Program
Paid holidays
Paid vacation
Recognition and awards program
Effective Training Programs
Tuition Reimbursement
complimentary parking
Complimentary Meals
Preferred pricing on food and beverage
Preferred pricing on spa treatments
Preferred pricing on retail purchases
Management programs
Health and Wellness Fairs
Job Description
Acqualina Resort & Spa is a luxury resort located on the picturesque shores of Florida, renowned for its commitment to delivering an exceptional guest experience aligned with Forbes Five-Star and AAA Five Diamond standards. This prestigious resort offers world-class amenities, exquisite dining outlets, and impeccable service, making it a sought-after destination for discerning travelers seeking unparalleled hospitality. Acqualina is dedicated to fostering a culture of excellence, teamwork, and genuine hospitality through continuous investment in its people. The resort supports employees at every stage of their career journey by providing unique learning and development opportunities along with competitive wages and comprehensive... Show More
Job Requirements
- Bachelor’s degree in hospitality management or related field preferred
- minimum of five years of progressive management experience in luxury hospitality
- strong leadership skills and experience managing large teams
- excellent communication and interpersonal skills
- proficiency with Micros POS and knowledge of Opera and HotSOS
- food handling and alcohol awareness certifications required
- ability to stand or walk for extended periods in hot environments
- ability to lift up to 25 lbs and occasionally move heavier objects with assistance
- commitment to maintaining professional appearance and composure at all times
Job Qualifications
- Minimum of five years of progressive management experience within a Forbes Five-Star or AAA Five Diamond hotel or resort
- proven leadership in luxury hospitality operations, with success in team development, training, and performance management
- strong knowledge of all service styles, including French, Russian, butler, and tableside service
- demonstrated success in driving financial results, increasing average checks, and optimizing covers
- experience managing multiple outlets and teams exceeding 50 employees
- excellent communication and interpersonal skills with fluency in English, both verbal and written
- proficiency with Micros POS, and knowledge of Opera and HotSOS
- food handling and alcohol awareness certifications
- advanced wine knowledge and sommelier certification preferred
Job Duties
- Provide leadership and oversight, ensuring flawless Acqualina standards as well as Forbes Five-Star and LQA service standards
- act as operational liaison between Acqualina Resort and third-party operators, maintaining brand alignment and consistent service quality
- lead daily operational briefings, pre-shift meetings, and leadership line-ups to align objectives and inspire team engagement
- responsible for financial results of food and beverage outlets
- oversee scheduling, payroll, and labor forecasts to ensure cost efficiency while maintaining optimal service coverage
- anticipate and respond promptly to guest needs with personalized attention and professional empathy
- resolve guest concerns with discretion, ensuring satisfaction and reinforcing loyalty
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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