Director of Operations

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $110,000.00 - $120,000.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career advancement opportunities

Training and Development

Job Description

HHM Hotels is a leading hospitality management company known for its commitment to excellence, innovative service, and employee development in the hotel industry. With a strong portfolio of properties, HHM Hotels operates a variety of hotel brands, focusing on delivering exceptional guest experiences and fostering welcoming environments for both guests and employees. The company values its people and promotes a culture of care and respect for each team member, which in turn reflects in the superior service provided to guests. Known for its strong beliefs encapsulated in mottos such as "People Are Our Capability," "Hearts That Serve," "Only Excellence," and... Show More

Job Requirements

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Ability to work varied schedules including holidays, weekends, and alternate shifts
Physical ability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Commitment to practicing safe work habits and adhering to OSHA and MSDS standards

Job Qualifications

Associate or bachelor’s degree preferred
Intermediate knowledge of overall hotel operations
Proven leadership and team management skills
Strong financial acumen and budgeting experience
Excellent problem-solving and customer service abilities
Effective communication and interpersonal skills
Ability to develop and implement operational strategies
Familiarity with safety and sustainability standards

Job Duties

Interview, select, train, schedule, coach, and support associates ensuring adherence to brand standards and core values
Oversee hotel departments to provide optimal guest service and hospitality
Assist General Manager in preparing forecasts, reports, and budget development to maximize revenue and control expenses
Monitor guest satisfaction scores and work to improve departmental and overall guest satisfaction
Resolve customer complaints and anticipate operational problems through reviews of business flow and associate performance
Oversee property accounting functions including accounts payable, receivable, bank audits, petty cash, and tax compliance
Coordinate with corporate accounting on payroll functions
Ensure internal audit standards are met
Collaborate with sales staff to implement sales strategies to boost occupancy and revenue
Monitor and maintain front office systems and equipment for optimum performance
Serve on the hotel safety committee
Develop measurable action plans to remedy guest service deficiencies
Follow sustainability guidelines under HHM’s EarthView program
Practice safe work habits and adhere to MSDS and OSHA standards
Perform other duties as assigned by management

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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