Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $115,000.00 - $130,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
wellness programs
Professional Development
Job Description
The iconic Santa Monica Proper Hotel is a distinguished boutique hotel located in the heart of Santa Monica, celebrated for its unique blend of historic charm and contemporary luxury. This 267-room hotel is an architectural marvel, merging a historic retrofit with new construction to create an exceptional hospitality experience. The interiors are crafted by renowned international style icon Kelly Wearstler, reflecting a carefully curated aesthetic that combines elegance with modern sophistication. Guests and members enjoy an array of tantalizing dining options curated by local culinary stars, as well as a visually stunning rooftop lounge and swimming pool that provide breathtaking... Show More
Job Requirements
- Bachelor’s degree in business, hospitality, marketing, or related field
- Minimum of 5 years experience in membership or lifestyle program leadership
- Proven track record of successful membership growth and engagement
- Strong understanding of luxury consumer behavior
- Interest in wellness and wellness programming
- Excellent leadership and communication skills
- Financial management experience
- Entrepreneurial and strategic thinking abilities
Job Qualifications
- Bachelor’s degree in business, hospitality, marketing, or related field
- 5+ years of experience leading membership or lifestyle programs, preferably in luxury hospitality, private clubs, or brand experience environments
- Proven success in driving membership growth and engagement through creative strategy and relationship-based sales
- Strong understanding of the luxury consumer and ability to sell aspirational lifestyle experiences
- Interest in wellness and ability to authentically integrate wellness programming into membership offerings
- Excellent leadership, communication, and interpersonal skills
- Financial acumen with experience managing budgets and revenue targets
- Entrepreneurial mindset with ability to identify and execute new business opportunities
Job Duties
- Lead the strategy, development, and execution of the Proper Club membership program, including acquisition, retention, and engagement
- Identify and convert prospective members through strategic outreach, relationship building, and community presence
- Develop and manage pricing models, membership tiers, and benefits that align with Proper’s brand and business goals
- Create membership campaigns and activations that highlight Proper’s unique blend of hospitality, wellness, and culture
- Partner with marketing and PR teams to craft compelling membership narratives and digital storytelling
- Oversee the daily operations of the members’ spaces including the lounge, gym, recovery room, and class studios ensuring exceptional service and atmosphere
- Curate a calendar of members-only events, activations, and experiences across wellness, culinary, and cultural programming
- Foster a strong member community through personalized engagement and proactive relationship management
- Collaborate with hotel operations and F&B teams to deliver an integrated, elevated member experience
- Leverage Proper’s wellness amenities and partners as a cornerstone of the membership value proposition
- Develop and promote exclusive wellness touchpoints such as workshops, classes, retreats, and collaborations that reinforce Proper’s positioning in wellness lifestyle hospitality
- Build partnerships with leading wellness brands, practitioners, and influencers to enhance member offerings
- Lead and mentor the membership team, fostering a culture of hospitality, performance, and creativity
- Set and manage budgets, monitor KPIs, and report on membership performance and growth
- Identify new revenue opportunities within membership and wellness experiences
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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