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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $39,600.00 - $58,900.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
competitive compensation
performance bonuses
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
401k plan
Zero-interest home loan program
Employee Discounts
Job Description
The Indigo Road Hospitality Group (IRHG) is a dynamic and innovative leader within the hospitality industry, renowned for its commitment to excellence, community, and the personal development of its team members. Established in 2009 by Steve Palmer, IRHG operates a diverse portfolio that includes over 30 locations with concepts spanning boutique hotels and 15 unique restaurant experiences. The company ethos centers on treating hospitality as more than just a profession—it's a family, a lifestyle, and a shared journey. IRHG prioritizes its people with generous benefits, job opportunities across various locations, and promising internal growth prospects for all who aspire to... Show More
Job Requirements
- A passion for personal wellbeing, social community, and contributing to the greater good
- Demonstrate success in developing and executing a comprehensive events calendar, strategic membership communication and marketing plan
- Be willing and able to work a varied schedule that may include early mornings, nights, weekends, and holidays
- Relish working well under pressure and within timelines
- Be a creative problem-solver who relishes overcoming challenges
- Enthusiastically work in cross functional environments and roles
- Be able to support surges in workload
- 3+ years relevant working experience
- Strong time management skills and ability to manage concurrent tasks efficiently
- High energy, positive, professional attitude, pride in work product
- Excellent communication skills, including writing and proof-reading skills
- Knowledge in social media, marketing and CRM software is a plus
Job Qualifications
- Bachelor’s degree in hospitality management, business administration, marketing, or related field
- Proven experience in membership management, events planning, or related hospitality leadership roles
- Demonstrated ability to lead teams and manage cross-functional projects
- Exceptional communication and interpersonal skills
- Strong organizational and multitasking abilities
- Experience with budgeting and financial analysis related to membership or events
- Proficiency in CRM and social media marketing tools
- Ability to work flexible hours including evenings and weekends
- Commitment to fostering inclusive and diverse membership communities
Job Duties
- Act as one of the leading public voices for the property
- Responsible for day-to-day management of membership operations
- Work with the General Manager to review and develop annual budgets and targets for membership including marketing budgets
- Evaluate and modify membership application procedures, policies, house rules, fees, etc.
- Oversee the processing of all membership fees and renewals, including auditing outstanding balances and managing collections
- Lead membership inquiries, tours, applications and onboardings
- Coordinate the process of reviewing membership applications
- Ensure all membership applications are processed in a timely manner and with utmost confidentiality
- Analyze financial performance to ensure business profitability is in line with business goals and influence appropriate action on problem areas
- Participate in the orientation of all employees to communicate the role of Membership & Events at the property and the club’s vision, mission and values
- Oversee Member communications and Member relations
- Collaborate with Marketing and Communications Manager on external marketing strategies
- Ensure website and communications materials are always updated
- Oversee the production and distribution of weekly and monthly newsletters, proofreading for accuracy and adherence to brand guidelines and visual standards
- Maintain records of Member feedback including compliments and complaints, and relay feedback to the appropriate department, as required
- Contact Members who break house rules or will have memberships suspended and/or revoked
- Create and manage meaningful relationships with Members – while contributing to the successful creation and retention of membership
- Ensure a diverse and engaging events calendar with required supporting collateral to effectively market each event
- Guide the Private Events Program
- Negotiate with relevant suppliers, vendors and outsourced contractors who will be providing goods and services to Events or Membership
- Assist in development of event budgets and manage post-event follow up and reporting
- Conduct market research, gather information, multiple quotes, negotiate contracts and submit findings for approval prior to closing any deals
- Ensure compliance with insurance, legal, health and safety obligations
- Help develop event strategy and roadmap, including ideation and execution
- Supervise the Events Manager, Marketing Specialist, and Community Team
- Create an inspiring team environment with an open communication culture
- Delegate tasks and set deadlines
- Other duties assigned by the General Manager
- Available to work evenings and weekends as necessary for events and programs
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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