Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
flexible schedule
Job Description
The Weinstein Jewish Community Center (WJCC), located at 5403 Monument Ave, Richmond, VA, is a vital regional hub committed to fostering a welcoming environment that nurtures meaningful connections, enriched by Jewish values. As a comprehensive community center, the Weinstein JCC caters to individuals of all ages and faiths, offering a variety of programs and services that span fitness, aquatics, early childhood education, after-school care, summer camps, senior activities, cultural arts, and much more. This nonprofit organization is dedicated to upholding the highest standards of facility management and program delivery to enhance community wellness and engagement. The center is strategically positioned... Show More
Job Requirements
- Bachelor's degree in relevant field
- proven progressive track record with sales responsibilities
- non-profit development experience
- excellent customer service skills
- learning mindset and collaborative positive attitude
- excellent verbal written and technical skills
- outstanding personal rapport and ability to work with the public including conflict resolution and problem-solving skills
- creativity and leadership abilities
- experience working with databases budgets and computer software
- knowledge of Jewish customs and traditions preferred
- sales and supervisory experience
- highly organized self-starter
Job Qualifications
- Bachelor's degree in relevant field
- a proven progressive track record with sales responsibilities
- non-profit development experience
- knowledge of the worlds of fitness recreation community centers or related fields are a plus
- excellent customer service skills
- possess a learning mindset and collaborative positive attitude
- excellent verbal written and technical skills
- outstanding personal rapport and ability to work with the public including conflict resolution and problem-solving skills
- possess creativity and leadership abilities
- ease in working with databases budgets and computer software skills
- knowledge of Jewish customs and traditions is preferred but not required
- sales and supervisory experience
- highly organized self-starter
Job Duties
- Develop clear consistent and effective strategies for attracting new members
- work in collaboration with the marketing team and other key departments for identifying reaching and selling to all targeted market segments and community groups
- develop clear consistent and effective strategies for membership retention
- work in collaboration with the marketing team and other key departments for retaining members including regular contact with members at risk and exit interviewing those who resign
- develop and maintain value-added member benefits for the WJCC membership
- ensure members receive courteous thoughtful and timely responses to inquiries and issues and work with direct supervisor and all Department Heads to solve problems as appropriate
- design and conduct tours of the facility and train and coordinate staff to do the same effectively
- solicit and analyze feedback from members and prospects as expressed in surveys and usage
- coordinate Open Houses Membership Appreciation events and other membership and community related promotions
- communicate constructively and consistently about the value of WJCC membership
- strong focus on customer service and developing the staff to deliver that culture in all that they do
- hire train and manage front desk Customer Service Associates and Managers on Duty to ensure effective coverage for all facility operation hours including scheduled internal and external events
- maintain a complex staffing schedule including all shift assignments necessary for building opening and closures with continuous changes
- use accurate forecasting methods to develop and maintain Membership budgets
- oversee Silver Sneakers and Renew Active month-end participation reports
- oversee the membership record keeping through Quattro and utilize the data to promote sales and retention by working closely with the Senior Director of Marketing
- provide detailed monthly membership statistics and demographics as needed
- responsible for data and metrics and working within the agency database of all membership related pieces
- attend and or ensure the Weinstein Jewish Community Center's presence at community events to promote programs and membership
- serve as the contact person for requests for WJCC information by local agencies organizations and other JCCs
- increase the visibility and understanding of the work and mission of the WJCC in the community
- oversee Event and Rentals function including establishment of basic contractual terms review approval of proposed contracts and or modifications and appropriate staff coverage levels
- partner with the Event and Rental Manager in collaboration with the marketing department to promote WJCC rental spaces and drive revenue growth
- review and manage all membership scholarship applicants and approve deny allocation of budgeted funds awarded to recipients
- preform other duties as assigned
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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