Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $92,000.00 - $122,000.00
Work Schedule
Standard Hours
Benefits
Relocation assistance
bonus eligibility
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The Ritz-Carlton Atlanta is a distinguished luxury hotel located in the heart of downtown Atlanta, Georgia. Renowned for its impeccable service standards and elegant accommodations, this iconic establishment is part of the globally acclaimed Ritz-Carlton brand under Marriott International. The hotel's commitment to excellence is reflected in its dedication to creating exceptional guest experiences through a blend of sophisticated hospitality and personalized service. As a member of the Marriott International portfolio, the Ritz-Carlton Atlanta embraces an inclusive work environment that celebrates diversity and values the unique backgrounds and talents of its associates. With over 100 award-winning properties worldwide, the brand... Show More
Job Requirements
- High school diploma or GED
- minimum of 4 years experience in event management, food and beverage, sales and marketing or related field
- or associate degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- at least 2 years professional experience in event management, food and beverage, sales and marketing or related area
- proven leadership skills
- strong communication and organizational abilities
- ability to manage budgets and financial targets
- commitment to exceptional customer service
- ability to work full time on-site at The Ritz-Carlton Atlanta
Job Qualifications
- High school diploma or GED
- 4 years experience in the event management, food and beverage, sales and marketing, or related professional area
- OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- 2 years experience in the event management, food and beverage, sales and marketing, or related professional area
Job Duties
- Researches and analyzes new products, pricing and services of competition
- works with direct reports to review scheduled events and troubleshoot potential challenges or conflicts
- ensures the property is apprised of all groups that will impact property operations
- ensures meeting space and corresponding heart of the house areas are cleaned and maintained
- ensures furniture and equipment is maintained and inventory levels are kept in accordance to corporate guidelines
- leads the execution of brand service initiatives in event management areas
- develops an event management strategy that is aligned with the company’s business strategy and leads its execution
- conducts daily walk-through of banquet floor to ensure client satisfaction and quality standards
- holds event management team accountable for desired service behaviors related to product and service delivery
- communicates a clear and consistent message regarding departmental goals to produce desired results
- executes departmental goals in game plans
- ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary
- encourages calculated risk-taking to generate incremental revenue and deliver excellent guest service
- develops working relationships with outside vendors and establishes prices and service agreements to enhance the event experience and to increase additional revenue opportunities for the property
- creates and achieves the annual banquet budget
- focuses on building the property’s top line revenue by supporting the execution of the annual Meetings & Special Events Marketing Plan, and providing leadership to the team on post-contractual upselling efforts
- creates an atmosphere in all event management operations areas that meets or exceeds guest expectations
- consults with customers in order to determine objectives and requirements for events such as meetings, conferences, and conventions
- works with Human Resources to ensure compliance with all local, state and federal (OSHA, Health Department) regulations
- reviews property specific event operations annually and makes appropriate adjustments
- reviews staffing levels to ensure that guest service and operational needs are met
- communicates and ensures departmental and property emergency procedures are executed when necessary
- ensures that regular, ongoing communication is happening in all areas of event operations
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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