Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $82,000.00 - $114,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus eligibility
Job Description
Marriott International is a leading global hospitality company renowned for its commitment to quality guest experiences and exceptional service standards. The company operates a vast portfolio of hotels and related lodging facilities around the world. Marriott is dedicated to fostering an inclusive and diverse workplace where associates feel valued and empowered. Marriott Long Beach Downtown, located at 111 E Ocean Blvd in Long Beach, California, is part of this esteemed network, offering luxury accommodations and service excellence to its guests. This property is centrally located and serves an important market with a focus on maintaining safety, security, and outstanding guest... Show More
Job Requirements
- High school diploma or GED
- four years experience in security, loss prevention, or related area
- or two-year degree in criminal justice or related major
- two years experience in security, loss prevention or related area
- ability to lead and manage security teams
- strong communication skills
- knowledge of emergency procedures
- CPR and first aid certification
- ability to conduct investigations and handle disputes
- ability to maintain accurate records
- availability to work full-time
- management experience
- commitment to equal opportunity and non-discrimination
- proficiency in report writing and documentation
- problem-solving skills
- interpersonal and leadership capabilities
Job Qualifications
- High school diploma or GED
- four years experience in security, loss prevention or related professional area
- or associate degree in criminal justice or related major
- two years experience in security, loss prevention or related professional area
- proven leadership skills
- strong problem-solving abilities
- excellent interpersonal and communication skills
- knowledge of emergency procedures and safety protocols
- ability to handle conflict resolutions effectively
- experience in team management and performance evaluation
- capability in developing training and coaching others
- familiarity with reporting and documentation standards
- commitment to customer service excellence
Job Duties
- Assist in the development and implementation of emergency procedures
- conduct investigation of all losses of property assets and refer to proper management for disposition
- deploy security staff to effectively monitor and protect property assets
- comply with all corporate loss prevention safety and security management guidelines and procedures
- conduct periodic patrols of entire property and parking areas
- handle complaints, settling disputes, and resolving grievances and conflicts
- identify and make recommendations for minimizing physical hazards and unsafe work practices
- implement action plans to monitor and control risk
- maintain required reports and documentation regarding patrols of property and parking areas
- provide means for obtaining necessary medical attention on a timely basis
- attend pre- and post-convention and weekly forecast meetings to understand group needs and gather critical information to communicate to loss prevention officers
- celebrate successes by publicly recognizing the contributions of team members
- communicate the importance of safety procedures and ensure employee understanding
- encourage and build mutual trust, respect, and cooperation among team members
- identify developmental needs of others and provide coaching or mentoring
- provide guidance and direction to subordinates including setting performance standards
- provide personal assistance, medical attention, or emotional support to others
- serve as a role model to demonstrate appropriate behaviors
- solicit employee feedback and review employee satisfaction results
- strive to improve service performance
- utilize interpersonal and communication skills to lead, influence, and encourage others
- display leadership in guest hospitality
- empower employees to provide excellent customer service
- meet quality standards and customer expectations daily
- incorporate guest safety and satisfaction in departmental meetings
- assist in minimizing cost of accident claims through aggressive claims management
- bring issues to attention of human resources
- complete proper documentation and reports for employee accidents and liability incidents
- conduct hourly employee performance appraisals
- complete disciplinary procedures and documentation
- administer property policies fairly and consistently
- maintain first aid and CPR certifications
- handle guest problems and complaints
- identify educational needs and develop training programs
- provide services above and beyond for customer satisfaction
- analyze information and evaluate results to solve problems
- develop and maintain working relationships with local law enforcement
- inform and update executives, peers and subordinates
- provide information to supervisors, co-workers and subordinates by telephone, in writing, e-mail, or in person
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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