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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $75,000.00 - $117,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
employee discount
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Hilton Grand Vacations (HGV) is a prominent leader in the vacation ownership industry, known for its unwavering dedication to innovation, quality, and ongoing growth. Established with a strong commitment to delivering extraordinary vacation experiences, HGV operates a wide range of premier resort properties that cater to the diverse needs of vacation owners, members, and guests worldwide. Over the years, the company has garnered numerous accolades for its exceptional service and the loyalty of those it serves. Recognized as one of Newsweek's 'America's Greatest Workplaces for Parents & Families,' HGV places a significant emphasis on creating an inclusive, family-friendly culture, promoting... Show More
Job Requirements
- high school diploma or equivalent
- 5+ years of related experience, ideally in large-scale housekeeping environments
- 4+ years of managerial experience, preferably in hospitality or a similar setting
- proven leadership skills and the ability to support and guide teams effectively
- strong organizational skills with the ability to manage multiple priorities
- proven problem solving and decision-making abilities
- clear and professional communication skills
- ability to collaborate well with other departments
- experience working in structured, policy driven environment
- proficient in ms office and related applications
Job Qualifications
- bachelor’s degree or college diploma
- 7+ years of related experience
- 6+ years of managerial or director-level experience, preferably in hospitality or a similar setting
- prior experience working in a timeshare ownership environment
- previous experience in a luxury resort setting
- familiarity with budgeting and operational reporting
- CPR/first aid certification
- bilingual in Japanese and English (read, speak, write)
Job Duties
- directs daily housekeeping operations with a focus on consistent cleanliness, unit readiness, and adherence to resort standards
- conducts regular inspections of rooms and public spaces, addressing deficiencies promptly
- coordinates closely with front office and engineering to maintain accurate room status and timely service delivery
- oversees inventory, supplies, uniforms, and laundry operations to ensure appropriate stock levels and operational efficiency
- supports team member development through training, onboarding, coaching, and performance management
- maintains vendor relationships and ensures third-party services meet property standards
- manages departmental budgets and resources used to support operational needs
- performs other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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