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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Fairmont Hotels & Resorts is a premier luxury hotel brand renowned for its global presence and dedication to providing exceptional guest experiences. With a talented workforce of over 30,000 colleagues worldwide, the company is committed to fostering a culture of excellence, delivering unparalleled service, and creating lasting memories for every visitor. With a history steeped in prestige and innovation, Fairmont Hotels & Resorts is synonymous with luxury, comfort, and world-class hospitality. Their properties are often located in iconic locations, offering guests unique experiences that blend elegance, sophistication, and cultural richness.
Fairmont New Orleans adds an impressive and highly anticipated ... Show More
Fairmont New Orleans adds an impressive and highly anticipated ... Show More
Job Requirements
- Minimum 2 years' previous management experience in housekeeping operations
- University degree / college diploma or equivalent work experience
- Knowledge of computerized property management systems preferred
- Proficiency in MS Office, including Outlook, Word, and Excel
- Superior leadership and coaching skills
- Strong guest service orientation
- Excellent written and verbal communication skills
- Highly organized, results-oriented
- Ability to work well under pressure
- Excellent interpersonal skills
- Ability to lift heavy objects
Job Qualifications
- Minimum 2 years' previous management experience in housekeeping operations
- University degree / college diploma or equivalent work experience
- Knowledge of computerized property management systems preferred
- Proficiency in MS Office, including Outlook, Word, and Excel
- Superior leadership and coaching skills with a proven track record of developing and motivating career minded Housekeeping professionals
- Strong guest service orientation and training skills background required
- Excellent written and verbal communication skills required
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Excellent interpersonal skills
- Must be able to lift heavy objects
Job Duties
- Deliver and maintain core standards of cleanliness and appearance of all rooms
- Provide necessary resources, functional tools and equipment to get the job done including linen
- Plan, organize and implement all deep cleaning and job cycle projects for guestrooms and public areas including valet services
- Search for industry trends, and implement enhancements to product and service
- Effective recruitment, selection and development of your team
- Ensure high colleague morale through recognition, effective everyday communications, including performance management
- Complete new hire and annual performance evaluations
- Effective scheduling, vacation planning and department productivity results to budget
- Prepare department operational budget
- Plan, cost and execute capital expenditures
- Effective purchasing program allowing for operating supplies and expenses within budget
- Track and address all guest comments and concerns
- Develop/update job descriptions and standard operating procedures for all shifts and positions
- Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
- Monitor/revise as needed, departmental health and safety tools
- Enhance and monitor departmental environmental initiatives and recycling programs
- Effective communications and follow up with the Engineering department in related guest room and public area care
- Maintain positive working relationships with all departments and colleagues
- Effective and timely interaction with all hotel departments
- Develop positive working relationship with outside vendors
- Coordinate and schedule outside contractors
- Creates a positive contributor to the leadership team of the hotel
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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