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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $88,000.00 - $93,000.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, experiencing rapid growth and expanding its reach globally. With a portfolio that uniquely combines full-service and focused hotels in major cities, Sonesta offers an extensive network of owned, managed, and franchised properties. Operating over 1000 properties across eight countries, Sonesta blends quality, value, and exceptional hospitality to every guest, every stay. The company's ethos, "Together We Thrive," reflects its dedication to delivering outstanding experiences fueled by passion, loyalty, and genuine human connection. Sonesta's diverse hotel brands cater to a wide range of customer needs, emphasizing service... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years housekeeping/laundry experience
- Supervisory experience required
- Ability to work flexible days including weekends and holidays
- Ability to work variable shifts including days, nights, and overnights
- Willingness to perform physically demanding tasks
- Ability to lift up to 50 pounds frequently
- Ability to stand, bend, climb, and kneel frequently
- Ability to manage department budget and staffing
- Strong leadership and team-building skills
Job Qualifications
- High school diploma or equivalent
- 2-year college degree preferred
- 4+ years housekeeping/laundry experience in similar hotel
- Supervisory experience required
- Understanding of union environment preferred
- Excellent verbal and written communication skills
- Strong interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Strong analytical and problem-solving skills
- Proficient with Microsoft Office or related software
- Experience managing high volume turns and changes
- Extensive knowledge of the hotel and hospitality industry
Job Duties
- Manage the day-to-day activities of the housekeeping department
- Plan, schedule, and organize work to ensure proper coverage
- Communicate and enforce policies and procedures
- Develop and implement procedures for managing the quality of housekeeping and laundry services
- Ensure staff clean and service rooms according to Sonesta standards
- Schedule routine inspections of guest rooms and public areas
- Respond to guest complaints and special requests
- Conduct departmental and pre-shift meetings
- Establish par levels for supplies
- Promote teamwork through coordination with other departments
- Manage lost and found security
- Serve as manager on duty as required
- Prepare weekly work schedules and adjust as needed
- Conduct inventories of linen, supplies, and equipment
- Analyze guest satisfaction data to improve service
- Develop and monitor department budget
- Control labor costs and maximize profitability
- Interview, hire, train, and discipline Housekeeping staff
- Monitor and recognize staff performance
- Support company initiatives and policies
- Lead by example, promoting integrity and respect
- Collaborate with corporate office and other departments to achieve success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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