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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $80,000.00 - $103,000.00
Work Schedule
Standard Hours
Job Description
The Ritz-Carlton Portland, located at 900 SW Washington St, Portland, Oregon, is an esteemed luxury hotel known for its exceptional service and elegant accommodations. As part of Marriott International, a globally recognized hospitality leader, The Ritz-Carlton brand is synonymous with refined luxury, impeccable standards, and memorable guest experiences. The hotel’s commitment to excellence is demonstrated through its dedication to providing a unique and personalized stay for every guest, offering a blend of comfort, sophistication, and thoughtful service. The Ritz-Carlton Portland continues the legacy of its brand by cultivating a workplace culture that values diversity, creativity, and compassion among its associates.Show More
Job Requirements
- High school diploma or GED
- minimum 3 years of housekeeping or related professional experience
- or 2-year degree from an accredited university in relevant fields
- demonstrated leadership experience
- ability to manage budgets and staffing
- excellent communication and interpersonal skills
- capacity to train and motivate a team
- skills in handling guest feedback and complaints
- proficiency in maintaining housekeeping standards
- willingness to work full-time
- ability to work onsite
- commitment to delivering exceptional customer service
Job Qualifications
- High school diploma or GED
- 3 years experience in housekeeping or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field
- strong leadership and communication skills
- experience in managing housekeeping operations and budgets
- knowledge of housekeeping policies and standards
- ability to train and develop staff
- proficiency in scheduling and attendance tracking
- skills in conflict resolution and employee relations
- focus on customer service excellence
- experience with inspections and quality control
- ability to handle guest concerns professionally
Job Duties
- Manage housekeeping functions and staff daily to ensure cleanliness and maintenance
- direct and collaborate with the housekeeping team to execute operations
- continually improve guest and employee satisfaction
- maximize financial performance of the department
- inspect areas and implement improvement plans
- supervise daily housekeeping shift operations
- participate in departmental meetings to communicate goals and results
- train new room attendants and provide follow-up training
- establish and maintain collaborative employee relations
- schedule employees and track attendance
- enforce policies fairly and complete disciplinary procedures
- observe employee service behaviors and provide feedback
- ensure employee recognition on all shifts
- handle guest complaints and respond to service issues
- develop corrective action plans to improve guest satisfaction
- empower employees to provide excellent customer service
- emphasize guest satisfaction in meetings and strive for continuous improvement
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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