Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Paid holidays
Job Description
Zachry Hotels is an esteemed hospitality company based in San Antonio, Texas, known for its expertise in developing, managing, and owning a diverse portfolio of hospitality assets. With decades of experience, Zachry Hotels has established itself as a leader in the hotel industry by committing to extraordinary service tailored specifically to market demands and guest expectations. The company’s operations encompass developing new hotel properties, renovating existing ones, and profitably managing owned assets, underpinned by a steadfast dedication to core values that have driven decades of success.
Zachry Hotels fosters a culture of passion for hospitality, surrounding itself with tea... Show More
Zachry Hotels fosters a culture of passion for hospitality, surrounding itself with tea... Show More
Job Requirements
- Minimum high school diploma or equivalent
- 5-7 years of housekeeping leadership experience in luxury or 5-star hotels
- Knowledge of Forbes, AAA, or equivalent luxury service standards
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work flexible hours including evenings, weekends, and holidays
- Capability to perform inspections and maintain high cleanliness standards
Job Qualifications
- Minimum 5-7 years of progressive housekeeping leadership experience in a luxury or 5-star property
- Strong knowledge of Forbes Travel Guide standards and ultra-luxury service expectations
- Proven ability to lead large, diverse teams with a focus on empowerment, engagement, and high performance
- Exceptional attention to detail and commitment to cleanliness, aesthetics, and guest comfort
- Strong financial acumen, organizational skills, and operational expertise
- Ability to maintain composure and professionalism in a fast-paced, guest-centered environment
Job Duties
- Oversee daily operations of housekeeping, laundry, uniform, and public area teams, ensuring all spaces reflect 5-star luxury standards
- Establish, implement, and monitor cleaning procedures that align with brand, Forbes, and AAA guidelines
- Conduct regular inspections of rooms, suites, public areas, back-of-house, and specialty spaces with a meticulous eye for detail
- Ensure timely room availability to support front-office and revenue goals, including coordination with engineering and food & beverage
- Lead, mentor, and develop a high-performing team of managers, supervisors, room attendants, and support staff
- Conduct Forbes/AAA standards training, service rituals, and continuous development programs
- Respond to and resolve guest concerns with discretion, empathy, and professionalism
- Develop and manage departmental budget, including labor, supplies, uniforms, and operating equipment
- Analyze productivity, forecasting, and cost controls to ensure efficiency without compromising luxury standards
- Ensure compliance with health, hygiene, sanitation, and safety regulations
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
You may be also interested in: