Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Flexible Schedule
Job Description
The Director of Housekeeping plays a crucial role within the hospitality industry, overseeing the operational efficiency and cleanliness standards of a prominent hotel. This position is typically found within 4 or 5 diamond rated hotels or establishments of similar size and quality. The Director of Housekeeping is responsible for managing the entire Housekeeping Department, ensuring that all guest rooms, public areas including pools, restaurants, and meeting spaces maintain the highest levels of cleanliness and presentation. This leadership role demands not only strong managerial skills but also a commitment to delivering exceptional guest experiences through a well-functioning housekeeping team.
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Job Requirements
- Previous housekeeping experience in a 4 or 5 diamond rated hotel or similar size and quality
- Ability to deal with internal and external guests some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
- Ability to read write and speak the English language is required
- Ability to communicate in Spanish is helpful
- Knowledge of Microsoft Outlook
- Knowledge of safety and sanitation standards
- Excellent organizational interpersonal and administrative skills
- Ability to handle multiple tasks
- Ability to motivate people
- Ability to submit proof of legal right to work in the US if hired
- Must be able to work a flexible schedule holidays and weekends included
- Position participates in MOD program
Job Qualifications
- Previous housekeeping experience in a 4 or 5 diamond rated hotel or similar size and quality
- Ability to deal with internal and external guests requiring high levels of patience tact and diplomacy
- Ability to read write and speak English
- Knowledge of Microsoft Outlook
- Knowledge of safety and sanitation standards
- Excellent organizational interpersonal and administrative skills
- Ability to handle multiple tasks
- Ability to motivate people
- Must be able to work a flexible schedule including holidays and weekends
- Position participates in MOD program
Job Duties
- Provide courteous personalized attentive sincere consistent guest service by responding promptly and efficiently to guest and hotel demands
- Manage the day-to-day activities of the housekeeping department
- Schedule employees to ensure proper coverage
- Review and approve weekly payroll reports
- Ensure all employees are properly trained and have the tools and equipment needed to effectively carry out their respective job duties
- Evaluate coach counsel and provide leadership support
- Inspect storage rooms closets for upkeep and supply control
- Evaluate safe work practices in job performance reviews
- Train on hotel's policies and procedures
- Conduct pre-shift meetings and review all information pertinent to the day's activities
- Promote teamwork and quality service through daily communication and coordination with other departments including Front Office Maintenance and Food and Beverage
- Ensure adherence to standards as a member of Leading Small Hotels of the World and Historic Hotels of America
- Perform daily property inspections including 80 rooms plus public areas
- Ensure compliance with all safety and sanitation standards
- Operate within expenses and minimize waste in all areas of housekeeping
- Maintain par levels for supplies and equipment and replenish shortages and other business supplies
- Work hand in hand with Engineering on the Preventative Maintenance Program
- Assist housekeeping staff during unanticipated busy periods
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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