Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee wellness programs
Job Description
BHC is a distinguished hospitality company renowned for its commitment to delivering exceptional luxury experiences to guests. Operating in the upscale hotel sector, BHC prides itself on maintaining some of the most prestigious properties that consistently earn Forbes 5-Star ratings. As a company that values excellence, innovation, and dedication to superior service standards, BHC offers a dynamic work environment where professional growth and guest satisfaction are top priorities. With a focus on luxury hospitality, BHC cultivates a culture of meticulous attention to detail, high standards of cleanliness, and a seamless guest experience. The company’s emphasis on integrity, teamwork, and sustainable... Show More
Job Requirements
- Bachelor’s degree in hospitality management, business, or related field preferred
- Minimum 5-7 years of progressive experience in luxury hotel housekeeping management, including 3+ years in a senior leadership role
- Prior experience in a Forbes 5-Star or AAA Five Diamond hotel is strongly preferred
- Proven leadership, organizational, and communication skills with a high degree of attention to detail
- Strong knowledge of OSHA regulations, safety practices, and chemical handling
- Proficiency in hotel operating systems and Microsoft Office Suite
- Ability to walk and stand for extended periods throughout the property
- Must be able to bend, lift, and carry up to 35 lbs
- Available to work weekends, holidays, and flexible hours based on business needs
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders
Job Qualifications
- Bachelor’s degree in Hospitality Management, Business, or related field preferred
- Minimum 5-7 years of progressive experience in luxury hotel housekeeping management, including 3+ years in a senior leadership role
- Prior experience in a Forbes 5-Star or AAA Five Diamond hotel is strongly preferred
- Proven leadership, organizational, and communication skills with a high degree of attention to detail
- Strong knowledge of OSHA regulations, safety practices, and chemical handling
- Proficiency in hotel operating systems and Microsoft Office Suite
Job Duties
- Lead, mentor, and manage a team of housekeeping supervisors, room attendants, public area attendants, and coordinators to ensure consistent delivery of exceptional service
- Establish performance goals, conduct regular evaluations, and provide ongoing coaching, training, and recognition
- Foster a culture of pride, accountability, and excellence with a commitment to luxury service and guest satisfaction
- Develop staffing schedules based on occupancy forecasts, ensuring optimal coverage while managing labor costs
- Ensure that all guest rooms, suites, and public spaces meet the strictest standards of cleanliness, presentation, and maintenance per Forbes Travel Guide expectations
- Oversee daily inspections of rooms and public areas, following detailed checklists and check-back procedures
- Address and resolve guest concerns promptly with professionalism and follow-up communication
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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