Jasper Hotel

Director of Hotel Operations

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $76,100.00 - $114,900.00
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Work Schedule

Flexible
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities

Job Description

Aparium Hotel Group is a prominent Chicago-based lifestyle hotel company that manages distinctive and independent hotel brands. Known for its Translocal Hospitality philosophy, Aparium specializes in historic adaptive reuse projects that pay homage to the unique character of the neighborhoods and communities in which their properties operate. Their approach goes beyond conventional hospitality by deeply embedding a sense of People, Place, and Character into every aspect of the guest and associate experience. This creates spaces that are not only welcoming to travelers but also serve as vital gathering hubs for locals, cultivating a vibrant sense of community around each property.... Show More

Job Requirements

  • Minimum five years experience in full-service hotel operations in a director or senior leadership role
  • Strong communication and interpersonal skills
  • Professional proficiency in English
  • Proficient with Microsoft Excel, PowerPoint and Word
  • Experience with PMS and POS systems such as Infor and Silverware preferred
  • Ability to work minimum 50 hours per week with flexible scheduling
  • Passion for hospitality and community engagement
  • Willingness to work collaboratively across departments
  • Strong leadership and mentoring abilities
  • Detail-oriented and highly organized

Job Qualifications

  • Passion for hospitality and servant leadership
  • Minimum of five years experience in hotel operations at director or senior leadership level
  • Strong interpersonal and communication skills
  • Professional proficiency in English
  • Proficiency in Microsoft Excel, PowerPoint and Word
  • Experience with PMS and POS systems, preferably Infor and Silverware
  • Ability to work flexible schedules including nights and weekends
  • Analytical thinking and problem-solving skills
  • Demonstrated ability to lead and develop teams
  • Strong organizational skills and attention to detail

Job Duties

  • Uphold and model the companys principles of People, Place and Character
  • Active participant in interviewing, hiring, training, scheduling, coaching and motivating hotel associates
  • Collaborate with local businesses, community partners and influencers
  • Demonstrate passion and aptitude for guest experience and handle guest interactions professionally
  • Lead daily briefings, weekly leadership meetings and monthly staff meetings with operations team
  • Assign tasks to associates and inspect their accomplishments
  • Monitor physical conditions of hotel facilities and work with vendors for maintenance
  • Lead safety, security and well-being initiatives for guests and associates
  • Utilize operational metrics, KPIs and P&Ls to provide coaching and corrective actions
  • Participate in Executive Committee meetings to provide strategic insights
  • Work with outside contractors to ensure quality and timely work
  • Champion divisional and hotel-wide initiatives and programs
  • Communicate regularly with General Manager to align priorities and resources

Job Qualifications

Experience

Expert Level (7+ years)

Job Location

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