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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $70,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
flexible scheduling
Job Description
Huntsville Botanical Garden is a renowned public garden dedicated to providing exceptional experiences through horticultural excellence, educational programs, and community engagement. Located in Huntsville, Alabama, the Garden has become a premier destination offering a sanctuary for nature lovers, families, and tourists alike. It prides itself on fostering a culture of inclusion and diversity, supporting a workforce that reflects the community it serves. The Garden's commitment to sustainability, conservation, and innovation has positioned it as a leader within the botanical and hospitality industry.
The Director of Hospitality Services at Huntsville Botanical Garden is a key leadership position responsible for driving stra... Show More
The Director of Hospitality Services at Huntsville Botanical Garden is a key leadership position responsible for driving stra... Show More
Job Requirements
- Bachelor's degree in hospitality management business administration finance or a related field
- Minimum of 7 years of progressive experience in hospitality management with a focus on sales cost control and operational efficiency
- Knowledge of labor management practices cost control measures and inventory management principles applicable to the hospitality industry
- Ability to work a flexible schedule including occasional extended work hours evenings weekends and holidays
- Ability to lift items up to 25 pounds
- Ability to work both indoors and outdoors in varying weather conditions
- Strong communication skills and ability to collaborate with staff and visitors
- Physical ability to perform essential job functions including operating kitchen and office equipment
- Commitment to inclusivity and organizational core values
- Valid driver’s license to operate garden golf cart
Job Qualifications
- Bachelor's degree in hospitality management business administration finance or a related field
- Minimum of 7 years of progressive experience in hospitality management with a focus on sales cost control and operational efficiency
- Knowledge of labor management practices cost control measures and inventory management principles applicable to the hospitality industry
- Proven management and leadership skills with exemplary organizational time management communication and customer service skills
- High attention to detail
- Ability to identify potential challenges ahead of time to ensure proactive problem solving
- Exemplifies Garden core values and embraces the Garden's mission
- Confident calm with high expectations for customer and staff service
Job Duties
- Owns and accountable for the financial performance of all hospitality revenue streams including venue rentals concessions and food and beverage operations
- Leads development and execution of hospitality strategy including sales targets market positioning and pricing models
- Oversees budgeting forecasting and financial analysis to monitor performance control expenses identify cost-saving opportunities and maximize margins and profitability
- Monitors and manages key performance indicators including revenue growth gross margin booking conversion rates labor cost percentage cost of goods percentage and average event value adjusts strategy based on performance results
- Accountable for inventory management systems and controls to meet forecasted sales minimize waste reduce shrinkage and ensure accurate tracking and reporting of cost of goods sold
- Leads proactive sales development strategies including partnerships corporate outreach and market expansion to grow hospitality revenue
- Builds and maintains relationships with individuals local businesses and organizations to develop leads and secure bookings
- Analyzes sales data revenue trends and expense reports to identify opportunities and implement actionable performance improvement plans
- Identifies performance gaps and implements tools processes and training to improve sales effectiveness and revenue outcomes
- Oversees CRM systems lead tracking pipeline management and conversion performance to ensure consistent achievement of booking goals
- Leads and manages exceptional guest event experiences in collaboration with staff across departments to ensure operational excellence and service consistency
- Ensures hospitality operations support both revenue performance and high-quality guest experiences that enhance satisfaction length of stay and overall impression
- Establishes and maintains operational standards that align service delivery with financial performance goals
- Responsible for recruiting interviewing hiring training and supervising hospitality staff
- Assigns responsibilities provides ongoing coaching and performance feedback recognizes achievement and supports professional development
- Manages and motivates hospitality sales and service staff to exceed customer satisfaction goals and achieve revenue growth targets
- Ensures departmental managers effectively schedule labor monitor staffing levels and adjust workforce deployment to meet operational demands while controlling labor costs
- Fosters a culture of fiscal responsibility and performance accountability through training communication and leadership expectations
- Actively integrates organizational core values into performance expectations operational decision-making and leadership practices
- Performs other duties as assigned in support of organizational objectives
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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