Director of Hospitality | Full-Time | Lucas Museum of Narrative Art
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $150,000.00 - $175,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
bonus eligible
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. The company offers an unmatched, 360-degree solution set for a collection of world-class owned venues and maintains a client roster that includes the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. This comprehensive influence allows Oak View Group to drive redefining experiences in sports and live entertainment, fostering innovation and excellence across multiple platforms and regions. The organization is dedicated to creating environments that reflect and celebrate diverse communities, underscoring its... Show More
Job Requirements
- Bachelor’s degree or higher
- 5-7 years management experience in hospitality or related field
- experience in multi-venue or cultural arts facilities
- leadership skills
- knowledge of budget and financial controls
- conflict resolution and problem-solving abilities
- excellent communication skills
- valid Food Handlers certificate and Alcohol Service Permit if required
- proficiency with Microsoft Office and management software
- ability to work under pressure and meet deadlines
- ability to work independently and in a team
- flexible schedule availability
- adherence to company policies and industry regulations
- commitment to maintaining confidentiality
- strong problem-solving and decision-making skills
- passion for hospitality and customer service
Job Qualifications
- Bachelor’s degree or better from an accredited college or university in business/hospitality management or related field
- minimum of 5-7 years management experience in a multi-venue/outlet museum, convention center, hotel or similar cultural arts facility
- experience with restaurants, food hall/fast casual concepts, coffee house (Starbucks preferred) and off-premises catering
- proven leadership skills
- demonstrated knowledge of event solicitation and presentation, public relations, advertising, media relations and event planning, facility operations, budget preparation and personnel management
- ability to apply conflict resolution and problem-solving skills in a team environment
- ability to express ideas clearly through oral and written communication
- superior sales and marketing skills
- knowledge of budget preparation and control
- considerable knowledge of safety regulations and related laws
- ability to work under pressure and meet deadlines in fast-paced environment
- ability to communicate clearly and professionally with diverse groups
- ability to make sound business decisions quickly and under pressure
- proficiency in computer applications including Microsoft Office, POS systems, timekeeping systems, client management platforms, Oracle NetSuite/EPM
- possession of valid Food Handlers certificate and Alcohol Service Permit if required
- thorough knowledge of sanitation, food preparation, alcohol service and safety standards
- ability to calculate basic and complex math functions
- ability to consistently adhere to standards of integrity, professionalism, ethics and confidentiality
- ability to work independently and coordinate multiple tasks including cost control
- strong analytical and financial acumen
- excellent verbal and written communication skills
- strong interpersonal and collaboration skills
- self-disciplined with leadership ability and outgoing personality
- ability to handle pressures of coordinating wide range of activities
- strong problem-solving skills
- ability to work flexible hours with attention to detail
- ability to maintain confidentiality
- passionate, entrepreneurial and dedicated to success
Job Duties
- Full operational responsibility for the business
- lead the full management of sales, marketing, service, culinary and logistics departments successfully
- accountable for the achievement of financial targets for top line revenue, client return, and EBITDA in line with department budgets
- perform all financial forecasting and modeling on a weekly and monthly basis
- foster and always maintain positive guest relations and resolve guest complaints, ensuring guest satisfaction
- foster and promote a cooperative working climate, maximizing productivity and employee morale
- keep RVP and Managing Director promptly and fully informed of all issues and take corrective action or suggest alternatives
- proficient in payroll management and cost control
- adept at revenue forecasting and data analysis
- work with management team to grow revenue, increase guest counts and develop a loyal guest base
- complete job responsibilities and performance objectives in a timely and effective manner
- maintain a favorable working relationship with all company employees
- maintain low staff turnover rate and high morale
- participate in recruiting and hiring of high-quality employees including managers
- participate in supervision, development and termination of employees as needed
- operate ethically to protect the image of the company and client
- adhere to company standards and service levels to increase sales and minimize costs
- ensure all financial and personnel/payroll administrative duties are completed accurately and on time
- enforce sanitary practices for food handling and maintain kitchen and dining cleanliness
- responsible for consistent high-quality food preparation and service
- ensure proper security procedures to protect employees, guests and assets
- ensure safety to reduce injury and accidents and complete reports promptly
- conduct daily inspections of F&B areas for repairs
- be physically present during service to ensure standards
- guide, direct, coach and train management team
- maintain professional image at all times
- ensure positive guest service and respond to complaints appropriately
- enforce disciplinary actions as needed
- ensure compliance with policies, safety laws and regulations
- manage multiple projects simultaneously
- oversee all financial aspects of the business
- maintain flexible schedule availability compatible with business demands
OysterLink is built for hospitality recruitment.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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