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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $83,000.00 - $108,000.00
Work Schedule
Standard Hours
Flexible
Benefits
Dental Insurance
employee discount
Health Insurance
401(k) matching
Paid Time Off
Opportunities for advancement
Vision Insurance
Life insurance
Job Description
Hilton Grand Vacations (HGV) is a prominent leader in the vacation ownership industry, known for its dedication to innovation, exceptional quality, and sustained growth. Operating premier resort environments across various attractive destinations, HGV provides an enriching experience for its Owners, Members, and Guests through thoughtfully designed vacation properties and outstanding customer service. As part of the Hilton family, the company emphasizes building a strong, diverse workforce that fosters a culture of excellence and work-life balance. HGV has been recognized with four out of five stars for its family-friendly workplace benefits and has been named one of Newsweek's "America's Greatest Workplaces... Show More
Job Requirements
- Bachelor's degree or college diploma preferred
- 7 plus years of related experience preferred
- 6 plus years of managerial experience preferred
- Prior experience working in a timeshare ownership environment preferred
- Previous experience in a luxury resort setting preferred
- Familiarity with budgeting and operational reporting preferred
- CPR/First Aid certification preferred
- Bilingual in Japanese and English (read speak write) preferred
Job Qualifications
- High school diploma or equivalent
- 5 plus years of related experience ideally in Front Office or Guest Services
- 4 plus years of managerial experience preferably in hospitality or a similar setting
- Prior Front Office or Guest Services leadership experience
- Proven leadership skills with ability to support and guide teams effectively
- Strong organizational skills with ability to manage multiple priorities
- Proven problem solving and decision making abilities
- Clear and professional communication skills
- Ability to collaborate well with other departments
- Experience working in a structured policy driven environment
- Proficiency in ms office and related applications
Job Duties
- Leads Front Office operations with focus on organized processes reliable service delivery and clear communication across departments
- Monitors guest feedback and operational performance to ensure service expectations are met and issues are resolved promptly
- Ensures accurate room inventory management and effective partnership with Housekeeping and other departments
- Oversees team development staffing scheduling performance management and adherence to company policies
- Manages departmental budgets and operational resources to support efficient and predictable business performance
- Maintains strong vendor relations and ensures external partners support operational needs
- Performs other duties as required
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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