Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $67,500.00 - $117,001.00
Work Schedule
Standard Hours
Benefits
health care
flexible spending accounts
401(k) Plan
Paid Time Off
Life insurance
Disability Coverage
work wellness benefits
Job Description
The Palace Hotel, a Luxury Collection Hotel located in the heart of San Francisco at 2 New Montgomery Street, is a prestigious and historic luxury hotel renowned for its exceptional hospitality and world-class service. As part of Marriott International's Luxury Collection, the hotel embodies over a century of rich heritage and offers guests authentic, memorable experiences that blend timeless elegance with modern sophistication. The hotel boasts exquisite architecture and is a premier destination for travelers seeking authentic luxury accommodations and personalized service in the vibrant city of San Francisco.
The role offered is for a full-time Management position as... Show More
The role offered is for a full-time Management position as... Show More
Job Requirements
- High school diploma or GED
- 2 years experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- Strong leadership abilities
- Excellent communication skills
- Ability to manage daily hotel operations
- Conflict resolution skills
- Knowledge of emergency and loss prevention procedures
- Customer service orientation
- Ability to supervise and mentor staff
- Time management skills
- Ability to perform front desk duties if needed
- Willingness to work full-time
- Eligible for management role
Job Qualifications
- High school diploma or GED with 2 years experience in guest services or front desk
- OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related field with no experience required
- Strong interpersonal and communication skills
- Proven leadership and team management abilities
- Ability to resolve conflicts and handle guest complaints effectively
- Knowledge of hotel policies, safety, and emergency procedures
- Competence in guest services and front desk operations
- Experience in coaching, mentoring, and developing staff
- Excellent organizational and problem-solving skills
- Proficient in tracking guest service issues and preparing reports
- Ability to maintain positive guest relations
- Familiarity with hospitality industry standards and customer recognition programs
Job Duties
- Serves as property Manager on Duty overseeing all operations
- Represents property management in resolving guest and property issues
- Manages guest inquiries and directs guests within the lobby
- Tracks and handles guest service issues as Guest Relations Manager
- Leads guest services teams by providing guidance, coaching, and fostering teamwork
- Supervises concierge and bell staff when applicable
- Manages day-to-day operations ensuring quality and customer expectations are met
- Handles guest complaints, disputes, and grievances
- Observes employee service behaviors and enforces dress and grooming standards
- Conducts regular property inspection tours for safety, security, maintenance, and staffing
- Implements customer recognition and service programs
- Prepares and distributes daily Manager on Duty reports
- Ensures compliance with all hotel policies, procedures, and emergency plans
- Provides exceptional customer service and intervenes in guest/employee situations
- Maintains high visibility in public areas and provides immediate guest assistance
- Records guest issues in tracking system and reviews feedback with staff
- Manages human resource activities including training, mentoring, performance monitoring, and hiring assistance
- Communicates effectively with supervisors, colleagues, executives, and departments
- Participates in investigations of employee and guest accidents
- Performs front desk duties during peak times or staff absence
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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