Job Overview
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible schedule
Job Description
About the Company and Role:
The employer seeking a Director of Rooms is a reputable hospitality organization dedicated to providing exemplary accommodation and guest services. This company operates within the hotel industry, managing front office, housekeeping, reservations, and other guest-centric departments to ensure a superior guest experience. Known for its commitment to high standards, the organization prioritizes professionalism, efficiency, and guest satisfaction at every level of operation. Their properties often attract both business and leisure travelers, necessitating a seamless coordination of multiple departments and a high degree of operational excellence.
The Director of Rooms role is a vital leadership po... Show More
The Director of Rooms role is a vital leadership po... Show More
Job Requirements
- Experience in front office
- Experience in accounting management
- knowledge of property management systems
- Leadership experience in a front office role
- High work ethic
- Self-initiative
- Independent judgment
- Proven customer service experience
- Problem solving skills
- Regular attendance
- Ability to work varying schedules
- Ability to multitask and meet deadlines
- Ability to maintain staff and guest confidentiality
- Physical ability to stand, sit, walk for long periods
- Ability to lift and move up to fifty pounds
- Valid driver’s license
- Good written and verbal communication skills
- Ability to administer first aid
- Ability to direct evacuations in emergencies
Job Qualifications
- Experience in front office
- Experience in accounting management
- knowledge of property management systems
- Leadership experience in a front office role
- Proven customer service experience
- Proven problem solving experience
- Ability to manage high pressure environments
- Strong communication skills
- Ability to maintain confidentiality
Job Duties
- Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads
- Responsible for overall budget approval authority for rooms division departments
- Monitor all room related systems that impact the guest directly, to ensure proper procedures are in place and followed
- Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns
- Facilitate the coordination of marketing initiatives, sales site visits and special housekeeping requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact
- Ensure guest reservation policies, standards and procedures are met
- Ensure the effective resolution if any complaints, challenges occur
- Ensure housekeeping procedures are efficiently followed and any issues are immediately resolved
- Ensure guest check in/checks out procedures are efficiently followed and any issues immediately resolved
- Manage and administer the Manager on Duty program, requiring weekend stayover and constant monitoring throughout the hotel and troubleshooting issues
- Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings
- Understand and apply the applicable Franchise and management’s Standard Operating Procedures
- Perform other duties as assigned
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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