Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
recognition programs
Health Insurance
Dental Insurance
Vision Insurance
Travel Discounts
Paid vacation
paid sick days
Employee assistance program
401(k) Plan
Tuition Reimbursement
Employee Stock Purchase Program
Learning and advancement opportunities
Job Description
Cibola Vista Resort and Spa, located in Peoria, Arizona, is a premier hospitality destination known for its exceptional service and luxurious amenities. Committed to providing an outstanding guest experience, the resort combines beautiful surroundings with top-tier facilities to create memorable stays for vacationers and business travelers alike. As a part of the Hilton portfolio, Cibola Vista Resort and Spa aligns with a globally recognized brand that values high standards of guest service, innovation, and employee development.
The opportunity to join Cibola Vista Resort and Spa as the Director of Guest Services (Front Office) is a vital leadership role c... Show More
The opportunity to join Cibola Vista Resort and Spa as the Director of Guest Services (Front Office) is a vital leadership role c... Show More
Job Requirements
- High school diploma
- minimum 5 years of leadership experience
- valid and clean driver’s license required
- minimum of seven years of direct front desk or front office operations experience in a hospitality environment with proven experience in a leadership role within the department
- prior cash handling and computer experience required
- previous experience in a large property
- bachelor's degree (advantageous)
- timeshare industry experience (advantageous)
Job Qualifications
- High school diploma
- minimum of seven years of direct front desk or front office operations experience in a hospitality environment
- proven experience in a leadership role within the department
- prior cash handling and computer experience
- previous experience in a large property
- bachelor's degree (advantageous)
- timeshare industry experience (advantageous)
Job Duties
- Oversee the day-to-day operations of the Guest Services department, ensuring the highest level of service and guest satisfaction
- develop and implement strategies to enhance the guest experience and exceed expectations
- lead and inspire a team of dedicated professionals, fostering a collaborative and inclusive work environment
- build and maintain strong relationships with important individuals to ensure smooth coordination of guest services
- continuously assess and enhance operational efficiencies to improve guest satisfaction and departmental performance
- develop and manage departmental budgets, ensuring financial targets are met
- stay informed about current industry trends and successful strategies to foster innovation and maintain a competitive edge
- monitor payroll hours and reports
- attend management meetings and conduct departmental meetings
- represent the resort on the Front Office Cluster meetings as well as global calls set by HGV
- assist with owner and guest activities and recreation as required by management
- perform other duties and special projects as assigned by the Assistant General Manager and/or Resort General Manager
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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