Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
Life insurance
Job Description
The Boca Raton Beach Club is a prestigious Forbes 5-star luxury hotel located in Boca Raton, Florida. Known for its exceptional service, elegant accommodations, and commitment to providing unparalleled guest experiences, the hotel serves discerning travelers who seek the highest levels of luxury and hospitality. As a leader in the luxury hotel industry, Boca Raton Beach Club prides itself on maintaining superior standards in every aspect of its operations, fostering an environment where guests feel valued, pampered, and inspired. The hotel offers a stunning beachside setting combined with world-class amenities, culinary excellence, and personalized services that cater to the tastes... Show More
Job Requirements
- Minimum 2 years as a Director of Front Office experience in a 5-star hotel environment
- Assistant Director of Front Office with 3 years or more luxury background considered
- Bachelor's degree in hospitality or hotel management preferred
- Ability to lift 50 lbs and frequently lift up to 25 lbs
- Ability to walk or stand for extended periods
- Strong verbal and written English communication skills
- Flexibility and availability to accommodate hotel occupancy and business demand
- Experience in managing stress and emergency situations
- Demonstrated ability to work in a fast-paced luxury hotel environment
Job Qualifications
- Bachelor's degree in hospitality management, business administration, or related field
- Proven track record of 5+ years in guest relations management or a similar role within a luxury hotel environment
- Exceptional interpersonal and communication skills
- Deep understanding of luxury hospitality standards
- Strong problem-solving abilities
- Proficiency in MS Office and hotel management software such as Opera and Fidelio
- Strong leadership and managerial skills
- Ability to work effectively under pressure and multitask
- Experience in people management and training development
- Strong time management and organizational skills
- Fluent and adaptable communication styles
- Ability to read, write, speak and understand English
- Knowledge of Microsoft Office, Word, and Excel
- Familiarity with Opera, Knowcross, Kipsu, Outlook preferred
- Ability to understand guest needs and deliver superior customer service
- Trainer skills and ability to mentor team members
- Ability to successfully motivate and lead a team
- Ability to plan and organize large projects
- Proactive learning, critical thinking, and high emotional intelligence
Job Duties
- Develop and implement strategic initiatives to enhance guest satisfaction, loyalty, and retention
- Lead and mentor a team of guest relations managers, supervisors, and front-line staff to deliver personalized service and exceed guest expectations
- Establish and maintain standards for guest relations operations, ensuring seamless coordination across all departments
- Act as a liaison between guests and management, promptly addressing and resolving any guest concerns or issues to uphold the hotel's reputation
- Collaborate with other department heads to streamline operations and enhance the overall guest experience
- Conduct regular training sessions and workshops to ensure staff are knowledgeable about the hotel's services, amenities, and local attractions
- Monitor guest feedback and implement continuous improvement initiatives based on guest insights and industry trends
- Oversee VIP guest relations, including personalized amenities, special requests, and bespoke experiences
- Prepare and manage the departmental budget, monitoring expenses and optimizing resources without compromising service quality
- Stay updated on industry trends and best practices in luxury hospitality to maintain the hotel's competitive edge
- Responsible for hiring, scheduling, training, counseling, and discipline
- Manage human resources functions including recruiting, selection, orientation, training, performance planning and evaluations, pay and reward programs
- Ensure the front office has the proper information and equipment to complete department functions
- Prioritize and organize all projects that pertain to improving front office functions
- Manage desk through times of stress and emergencies, resolve guest concerns, and implement resolutions by using discretion and judgement
- Handle guest relocations as required
- Assist other guest services areas with daily operations and supervision
- Prepare daily forecast of expected arrivals and departures
- Administration of all personnel files, including training records
- Responsible for all personnel administrative records including monitoring payroll vacations requests, portages collection and assist in monitoring distribution sales/payout gratuities
OysterLink supports restaurant and hospitality hiring.
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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