DIRECTOR OF GUEST EXPERIENCE ($83,600 - $125,500)
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $83,600.00 - $125,500.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
stock purchase plan
Tuition Reimbursement
Discount hotel stays for colleagues, friends and family
complimentary parking
complimentary meals during work hours
Hyatt perks
Job Description
Hyatt Regency Huntington Beach Resort & Spa is a premier destination located in the picturesque seaside setting of Huntington Beach, California. This stunning Spanish-inspired resort offers guests a unique blend of luxury, comfort, and impeccable service. Known for its shimmering views of the Pacific Ocean, Hyatt Regency Huntington Beach features remarkable meeting spaces, indulgent spa treatments, exquisite dining options, and superior guest services designed to provide an unforgettable experience. The resort strives to provide an environment where guests feel valued, cared for, and inspired to enjoy every moment of their stay.
The Director of Guest Experience at Hyatt Regency Hun... Show More
The Director of Guest Experience at Hyatt Regency Hun... Show More
Job Requirements
- Must be able to work weekends, holidays, and be flexible to work AM/PM shifts according to business demands
Job Qualifications
- A true desire to satisfy the needs of others in a fast paced environment
- refined verbal and written communication skills
- demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience typically with Hyatt
- service oriented style with professional presentations skills
- at least 2 years progressive management experience within the Rooms Division of a hotel
- hotel or hospitality degree an asset
- high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- clear concise written and verbal communication skills in English
- proficient in Microsoft Word and Excel
- excellent organizational, interpersonal and administrative skills
Job Duties
- Responsible for short and long term planning and the management of the hotel's Front Office, PBX and Guest Services operations
- develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- maintain guest room inventory
- coach and counsel employees to reflect Hyatt Service Standards and Procedures
- perform all tasks of a Front Office Staff as needed to facilitate service
- ensures all operations and cash handling are done per policies and procedures
- maintain excellent communication with the housekeeping department
- maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
- analyze, investigate, and resolve guest complaints
- create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- ensures proper staffing levels for customer service goals
- coach and counsel employees to reflect Hyatt service standards and procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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