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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
wellness programs
Job Description
Circus Circus is a renowned hospitality and entertainment company recognized for its vibrant atmosphere and exceptional guest experiences. Located in Las Vegas, Nevada, the company is known for its casino, hotel, and entertainment offerings that attract millions of guests annually. Circus Circus is a major player in the hospitality and gaming industry, dedicated to providing a memorable and enjoyable experience for all visitors. With a rich history and commitment to excellence, the company fosters a dynamic and supportive work environment where innovation and customer service are highly valued. As a large hospitality establishment, Circus Circus offers a wide range of... Show More
Job Requirements
- Bachelor's degree in communications business hospitality or education preferred
- Three to five years of supervisory leadership experience required
- Three to five years of training facilitation or presentation experience required
- Proven ability to motivate and inspire teams in a fast-paced environment
- Must be creative and able to produce high volumes of detailed projects
- Strong organizational and project-management skills
- ability to manage multiple priorities
- Proficiency in Microsoft Office word excel powerpoint access a plus
- Experience with hiring policies and procedures preferred
Job Qualifications
- Bachelor's degree in communications business hospitality or education preferred
- Three to five years of supervisory leadership experience required
- Three to five years of training facilitation or presentation experience required
- Proven ability to motivate and inspire teams in a fast-paced environment
- Must be creative and able to produce high volumes of detailed projects
- Strong organizational and project-management skills
- ability to manage multiple priorities
- Proficiency in Microsoft Office word excel powerpoint access a plus
- Experience with hiring policies and procedures preferred
Job Duties
- Provide strategic leadership to the Guest Satisfaction Team including hiring training coaching and ongoing development
- Serve as the property lead for service recovery ensuring guest concerns are handled promptly professionally and with empathy
- Partner with department leaders and executives to resolve guest issues and ensure follow-through
- Use sound financial judgment when approving service recovery compensation balancing guest delight with fiscal responsibility
- Analyze guest feedback across platforms and identify trends opportunities and areas for improvement
- Prepare weekly and monthly reporting delivering clear and actionable insights to senior leadership
- Present comprehensive guest experience updates to executive leadership supporting informed decision-making
- Lead investigations into guest concerns including interviews guest history review and surveillance review when appropriate
- Recommend service recovery actions aligned with Circus Circus standards and values
- Oversee customer service monitoring systems and share results with department leaders ensuring accountability and follow-up
- Design implement and oversee guest service training programs that reinforce consistency friendliness and hospitality excellence
- Partner with department heads on policies procedures annual initiatives and training standards
- Lead cross-functional focus groups to identify service gaps and develop creative solutions
- Champion a culture where team members feel supported empowered and proud to deliver great service
- Performs other duties as assigned by upper management and executive committee
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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